This listing does not state pay. Across 165 open senior listings that state pay, the middle half runs $177,000 to $261,500 and the median is $222,500.

Listed pay is what employers advertise, not what people are paid.

Senior salaries by state · Check your own pay

How AI is used in this kind of work

Among marketing managers, AI is already used for a large share of the tasks. Measured exposure for marketing managers: 32% (high).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

Check how this applies to your own job

Skills this job asks for

Say which you have and which you want to build. We use it to match you to jobs like this one.

About the job

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

Charlie Health is seeking a Senior/Staff Product Manager to lead our Client team. You’ll own everything a client and their family experience with us outside of a therapy session: how they reach us, schedule and reschedule, get support, stay engaged between sessions, and move into aftercare when treatment ends. That covers our clients, from adolescents to adults, their families, and the internal teams who support them every day.

You’ll lead a pod of engineering, design, and AI-agent vendors across four connected areas:

Agentic client support and experiences, where AI handles scheduling and support work that drive better client experiences that are more efficient

Our communications platform: one pipe, one log, and one view of every client conversation, shared across every team

The care center and in-app experience, including out-of-session engagement, skills building, and AI-powered support

Aftercare and alumni transitions

You’ll set the roadmap, own the outcomes (experience, efficiency, engagement with products) and help shape what a tech-first, non-clinical client experience should look like.

This role reports to Charlie Health’s Product Management team. It’s a good fit for a senior PM with consumer or digital health experience, a track record of shipping AI products, and the drive of a 0→1 builder: someone who can turn a messy, multi-team problem into a clear strategy and then ship it.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

Own the product strategy, roadmap, and outcomes for the non-clinical client experience, from intake through aftercare

Lead a cross-functional pod (engineering, design, and vendor partners), setting priorities and holding a high bar for what ships

Partner with CX, Care Experience, Discharge/Care Navigation, Health Information Management, Clinical, and RCM leaders to find friction and turn it into product solutions with measurable impact

Define and track success metrics (client and parent NPS, care delivery cost per session, DAUs, % of work automated, quality SLAs), and use data and client feedback to guide trade-offs

Evaluate and manage AI and communications vendors, including build-vs-buy decisions, evals, and performance accountability

Requirements

6+ years of product management experience, ideally on consumer-facing or digital health products

A track record of shipping AI/LLM-powered products, with hands-on comfort with agent design, evals, and vendor trade-offs

Experience building 0→1 products and defining new areas with a lot of ambiguity

Proven ability to lead cross-functional teams and influence senior stakeholders beyond your direct pod

Strong analytical skills (SQL / BI tools) and an outcome-driven approach to prioritization

Experience with communications, support, or engagement platforms (e.g., Twilio, Zendesk, CRM, in-app messaging) is a plus

Healthcare, behavioral health, or regulated-industry experience is preferred

Excellent written communication, including clear PRDs and strategy docs

Work authorized in the United States and native or bilingual English proficiency

Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes' commuting distance of the office

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here .

Additional Information

The total target base compensation for this role will be between $125,000 and $225,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-Hybrid

Our Values

Connection: Care deeply & inspire hope.

Congruence: Stay curious & heed the evidence.

Commitment: Act with urgency & don’t give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.

By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.