Collection Manager

Are you a strategic leader who understands that successful collections is about more than recovering dollars? Do you have a passion for balancing operational excellence, regulatory compliance, and member-focused solutions? Revity Credit Union is seeking an experienced and results-driven Member Solutions Manager to lead our Collections team and help strengthen the financial well-being of our members while supporting the credit union's continued growth.

This is more than a collections leadership role. It's an opportunity to empower generations, transform communities, and lead a team dedicated to helping members navigate financial challenges with professionalism, empathy, and integrity.

Role

Responsible for overseeing the Member Solutions Department, managing delinquent accounts, minimizing credit losses, and maximizing recoveries. Ensures collections, repossessions, and legal matters are handled timely and in accordance with applicable regulations and Credit Union policies. Provides leadership, training, and support to department employees while maintaining effective operational controls.

Major Duties & Responsibilities

Collections and Delinquency Management: Oversees daily collection activities, monitors delinquency trends, and develops strategies to reduce delinquency and credit losses. Reviews complex accounts, assists with collection efforts as needed, and ensures timely follow-up.

Employee Leadership and Development: Hires, trains, coaches, and evaluates department employees. Establishes performance expectations, monitors productivity, and promotes accountability, cross-training, and professional development.

Repossessions, Recoveries, and Charge-Offs: Oversees repossessions, collateral recovery and disposition, charge-off recommendations, and recovery efforts. Coordinates with attorneys, recovery agents, and other vendors to maximize recoveries and minimize losses.

Legal and Regulatory Matters: Oversees bankruptcies, foreclosures, garnishments, levies, judgments, settlements, deceased-member accounts, and other legal matters. Ensures compliance with applicable regulations and Credit Union policies.

Operational Oversight and Process Improvement: Oversees department operations, including titles, insurance, and other assigned functions. Maintains effective procedures and internal controls while identifying opportunities to improve efficiency and reduce expenses.

Reporting and Risk Management: Monitors and reports on delinquency, charge-offs, recoveries, and department performance. Keeps management informed of significant issues and emerging credit risks.

Knowledge & Skills

Associate's degree in Business, Finance or related field.

Minimum of 3 years of experience in collections, loan servicing, or recovery operations within a financial institution.

Previous supervisory or management experience preferred.

Experience with secured and unsecured consumer lending collections; real estate and commercial loan collections experience is a plus.

Strong understanding of collections regulations, bankruptcy processes, loss mitigation strategies, and recovery practices.

Proven ability to analyze financial and operational data, identify trends, and implement effective solutions.

Exceptional leadership, coaching, and employee development skills.

Excellent communication, problem-solving, and relationship-building abilities.

Ability to manage multiple priorities in a fast-paced, results-oriented environment.