Team Leader, Food Services
UPMC
Pittsburgh, PA · Posted October 27, 2026
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How AI is used in this kind of work
AI use among fast food and counter workers is little observed so far. Measured exposure for fast food and counter workers: 0% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
About the job
UPMC Mercy is hiring a Full Time Team Leader, Food Services to support the Dietary and Cafeteria department!
This position will work varied shifts with rotating weekends/holidays and every other Monday and Friday off. Shift times are: 4:30am-1pm and 10am-6:30pm.
This is an entry level leadership role within our department and the starting rate is $19.60/hour.
Preferred candidates will be available for all shifts and will have strong work history with a background in food service or customer service.
Purpose: Support the Food Service Supervisor in all aspects of the daily operation, with emphasis on the training and development of food service associates.
Responsibilities:
Supervise hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
Oversee security of inventory and cash revenues.
Orient, train, and coach new team members as per department guidelines.
Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.
Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
Perform routine competency checks on associate performance with appropriate follow-through.
Conduct and document service recovery on all customer complaints as per operational guidelines.
Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.
HS Diploma/GED preferred
2 years relevant experience required
Licensure, Certifications, and Clearances:
Allegheny County Health Dept or other certified food protection manager certification required within 6 months of hire.
ANAB - National Accreditation Board OR Servsafe Certified
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran