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Personal Lines Supervisor, Team Leader

Capstone Search Group

Listing collected from Capstone Search Group's career site. NextChapter is independent of Capstone Search Group.

Wilmington, NC · Posted November 4, 2026

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November 2026

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  • Onboarding
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About the job

[vc_row][vc_column][vc_custom_heading text="About the Role" font_container="tag:h3|font_size:26px|text_align:left|line_height:24px" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal" css=""][vc_column_text css=".vc_custom_1793815159587{margin-bottom: 50px !important;}"] An independent insurance agency with significant operations in the Mid-Atlantic seeks an experienced Personal Lines Supervisor, Team Leader to oversee the performance of the group including service processes, client retention and service, and employee development. [/vc_column_text][vc_custom_heading text="Duties & Responsibilities" font_container="tag:h3|font_size:26px|text_align:left|line_height:24px" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal" css=""][vc_column_text css=".vc_custom_1793815188595{margin-bottom: 50px !important;}"] A multi-faceted role, you are involved with daily operations and broader strategies to help the personal lines division grow.

Support teams with workflow management including areas like renewals, new account onboarding, and escalated service issues. related to daily service initiatives

Troubleshoot issues in the agency management system

Participate in recruiting and hiring as well as new employee training, continuing education, career pathing, and overall employee performance standards

Liaise with other agency departments, sharing best practices and working on joint initiatives. Report updates to executives on team goals and performance.

[/vc_column_text][vc_custom_heading text="Skills & Experience" font_container="tag:h3|font_size:26px|text_align:left|line_height:24px" google_fonts="font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal" css=""][vc_column_text css=".vc_custom_1793815212379{margin-bottom: 50px !important;}"]

Independent agency experience is required with deep knowledge of personal lines programs, products, markets, and service processes.

Prior supervisory/management experience is required.

State insurance license.

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Tagged as: account manager, agency, auto, casualty, client service, homeowners, insurance, leader, management, marketing, personal lines, property, supervisor, training, workflows