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Employee relations

About the job

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex. Overview

Ensures overall client satisfaction with products and services. Works with a small client demographic or less complex client base to assist with HR needs. Maintains ongoing relationship with client contacts and acts as the primary point of contact for HR service. Works collaboratively with internal partners to ensure quality customer service and support. Responsibilities

Services clients both remotely and in-person and provides consultative guidance to ensure appropriate resolution of client issues. Partners and collaborates with internal departments/subject matter experts in delivering actionable responses or plans to clients concerns.

Provides consultative guidance and advice to clients in the areas of Performance Management, Recruiting and Retention Strategies, Compensation, Performance Development, Employee Engagement and Culture Enhancement.

May support PEO clients with set-up of EPLI insurance for with assistance of other internal business partners.

May conduct open enrollment meetings for PEO clients, advising on benefit plan selection and contribution strategies.

Communicates and interprets HR policies and procedures while providing remedies for any employee relations issue that may arise. Seeks appropriate guidance and support from HR Coach as applicable.

Provides turnover analysis, action planning and offers unemployment escalation assistance.

Maintains an awareness of HR trends and conducts training based on available resources.

Promotes high-quality customer service to clients.

Qualifications

Bachelor's Degree - Preferred

1-3 years of experience in HR, or the equivalent combination of education and experience.

Consideration may be given to a candidate with experience in lieu of a degree.

Consulting - Preferred

Leadership - Preferred

Interpersonal Communications - Preferred

Communication - Preferred

Customer Service - Preferred

Product Knowledge - Preferred

Client Services - Preferred

Account Management - Preferred

Ethernet Physical Layer - Preferred

Technical Requirements - Preferred

Customer Service Management - Preferred

Human Capital Management (HCM) - Preferred

Business Strategies - Preferred

Expectation Management - Preferred

ADP TotalSource PEO Services - Preferred

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay for this position is $23.39 - $36.76 hourly + bonus. Please keep in mind that this is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

What's in it for you?

We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.

We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.

We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.

We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.

We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary. Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.