Remote Mid-Market Customer Success Manager (AI)
ServiceNow
Santa Clara, CA · Posted November 5, 2026
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Where Santa Clara, CA ranks
Where Santa Clara, CA placed in our monthly rankings, month by month. Each month stays online at its own address.
November 2026
- #1Best cities for sales pay after cost of living$175k · of 45
- #1Best cities for product pay after cost of living$224k · of 14
- #2Best cities for operations pay after cost of living$173k · of 41
- #2Best cities for marketing pay after cost of living$192k · of 16
- #2Best all-round cities for remote workers in the West Coast85 / 100 · of 39
- #3Best cities for finance pay after cost of living$156k · of 35
Rankings about customer success jobs
- Best cities for customer success jobs #1 New York (367 openings)
- Employers with the most customer success jobs #1 Gallagher (167 roles)
Customer Success jobs · Top Customer Success employers · All rankings
How AI is used in this kind of work
AI use among sales managers is little observed so far. Measured exposure for sales managers: 4% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
ServiceNow has filed 6 layoff notices in the last twelve months, covering 369 workers, most recently November 2026. These are public filings with state labor departments, and an open role can sit alongside them. See the filings
Skills this job asks for
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About the job
...ServiceNow is seeking a Customer Success Manager for the Mid Market portfolio (Moveworks) to advocate for customers and drive business outcomes.... ...customers across North America and Canada. Strong collaboration, AI- aware mindset, and 5+ years of customer-facing experience...