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About the job

OVERVIEW

Commercial Lines Account Manager

Location: In Office - Raleigh, North Carolina

About Alera Group

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service and expertise of local teams to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

Why Join Alera Group?

Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.

Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities across a growing national organization.

Make an impact – Help businesses protect what matters most while delivering solutions that support their long-term success.

The Opportunity

At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a Commercial Account Manager , you'll help build trusted client relationships, deliver exceptional service, and provide proactive guidance that helps clients confidently navigate an evolving risk landscape.

RESPONSIBILITIES

Manage commercial lines accounts and serve as a trusted resource for clients, producers, carriers, and internal teams

Coordinate renewals from start to finish, including applications, marketing submissions, quote analysis, proposals, binding, and policy issuance

Review and process endorsements, certificates of insurance, audits, policy changes, and coverage requests

Prepare professional client proposals, premium comparisons, allocations, and renewal presentations

Support contract reviews, insurance requirement reviews, and complex certificate compliance requests

Resolve billing and invoicing issues, including installment plans, premium financing, audits, and collections support

Maintain accurate client records and documentation within Applied Epic and other agency systems

Develop strong carrier relationships and stay informed on market conditions, underwriting appetite, and industry trends

QUALIFICATIONS

Required Qualifications

2+ years of Property & Casualty insurance experience

Active Property & Casualty license

Strong knowledge of commercial lines insurance coverages and servicing processes

Experience with agency management systems, preferably Applied Epic

Proficiency with Microsoft Office applications

Excellent communication, organization, and customer service skills

Ability to prioritize multiple responsibilities and work independently

Preferred Qualifications

Independent agency or brokerage experience

Experience with Indio and carrier portal systems

Knowledge of policy marketing, renewals, audits, certificates, and contract review

Insurance designations such as CISR, CIC, CRM, CPCU, ARM, or similar

College degree or equivalent professional experience

Compensation

Salary Range: $80,000.00 - $100,000.00

Bonus Eligible: Yes

Benefits

Medical, dental, and vision insurance

Life and disability coverage

401(k)

Generous paid time off

Professional development and career growth opportunities

ADDITIONAL INFORMATION

Work Arrangement

This position is In-Office

Remote: This role is primarily remote.

Hybrid: This role follows a hybrid work arrangement, combining in-office and remote work based on business needs and manager expectations.

In-Office: This role requires regular on-site attendance at the designated office location.

Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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Location Type

In-Office