Founding Enterprise Account Manager (Voice AI Platform)
ScrumAID
San Francisco, CA · Posted November 1, 2026
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AI use among sales managers is little observed so far. Measured exposure for sales managers: 4% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
Skills this job asks for
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About the job
A fast-growing voice AI company whose product handles phone conversations for large enterprises is hiring its first enterprise account manager. The seat is renewals-first: you look after customers that have already gone live, protect the revenue and find room to grow it.
What the seat covers
Be the owner of relationships with enterprise decision-makers and program leads throughout a portfolio of live accounts, starting at the first live call in production and continuing to renewal; new-logo hunting is off the table for now
Take responsibility for net revenue retention by forecasting, negotiating and closing renewals and spotting the upsell within each one
Partner with the sales, customer success and solutions teams, and assume renewals that the success team handles today
Turn usage and adoption data into internal business cases that help customers move from pilot to production or from one department to many
Lead executive business reviews and help define how the function operates, reporting to the COO
Flag obstacles within accounts and hand them to the product and engineering teams along with their revenue impact
Experience that fits
Two to seven years in post-sale work such as account management or customer success at B2B software firms
Held a personal renewal and upsell target for a portfolio of a dozen or more accounts at large enterprises
Comfort with senior stakeholders and difficult commercial conversations
Concrete accounts, deal sizes and outcomes you can talk us through, with stable tenure
Bonus: customers in industries that depend on large contact centers, usage-based pricing, AI or voice AI exposure, or a technical background
Readiness for an intense, in-person startup schedule
On-site in the San Francisco Bay Area or the South Bay (Silicon Valley). Visa transfers and new sponsorship are both open.