Property Manager - Lonsdale Homes

Knoxville, Tennessee, Description: Help create a community where residents feel welcome, properties are well maintained, and employees have the support and direction they need to succeed.

KCDC is seeking a Property Manager to oversee the daily operations of Lonsdale Homes. Reporting to the Housing Operations Director, this position leads staff and manages leasing, resident services, marketing, maintenance coordination, financial performance, and regulatory compliance.

The community may include market-rate or workforce housing, Low Income Public Housing (LIPH), Low Income Housing Tax Credit (LIHTC) units, and/or Project Based Rental Assistance (PBRA). All activities must comply with applicable program requirements, Fair Housing and Equal Employment Opportunity requirements, and KCDC policies while supporting KCDC’s mission, strategic goals, and objectives.

Supervisory Responsibilities Supervises assigned staff, which may include an Assistant Property Manager, Maintenance Supervisor, Leasing and Occupancy Specialists, Activity Specialists, and Supportive Services Coordinators.

Essential Duties and Responsibilities:

Lead the Team and Daily Operations

Plan, assign, coordinate, and review staff work to ensure responsibilities are completed accurately, efficiently, and consistently. Manage attendance, approve timecards, allocate staff, provide feedback, and complete performance evaluations. Select and train employees, address performance concerns, administer corrective action, and ensure staff follow applicable laws, regulations, policies, and procedures. Follow established processes and recommend improvements to strengthen operations and customer service. Enter information in Yardi and monitor staff data entry for accuracy and timeliness.

Maintain a Safe, Welcoming Community

Drive through the property each morning and evening to assess buildings, grounds, landscaping, vehicles, and overall appearance; address concerns and improve curb appeal. Conduct property inspections to ensure buildings, grounds, and amenities meet standards for safety, cleanliness, maintenance, and appearance. Maintain property inspection scores of at least 85 and develop corrective action plans when improvements are needed. Review vacant unit reports daily and verify unit status through property walkthroughs at least weekly. Review work order and unit turnaround reports at least weekly. Coordinate with the Maintenance Supervisor to resolve deficiencies and ensure work is completed promptly and meets KCDC standards. Conduct all 30-day new-resident visits. Conduct and document move-out inspections and approve related charges. Request budgeted and emergency contractor services and monitor work for compliance with contract requirements.

Oversee Leasing and Compliance

Oversee leasing activities to ensure prospective residents receive responsive service and meet applicable occupancy requirements. Conduct quality control reviews to ensure leasing practices comply with HUD requirements and KCDC policies and procedures. Conduct lease-signing meetings and clearly explain resident responsibilities, including provisions highlighted in the lease. Oversee waiting list administration, including closing the waiting list in accordance with applicable requirements. Audit resident reexaminations quarterly. Work with Regulatory and Compliance staff to establish competitive rents for market-rate units, support occupancy and net operating income goals, and ensure LIHTC rents meet applicable state and federal requirements. Address routine and serious resident concerns, coordinating with Regulatory and Compliance staff on Fair Housing matters. Review resident police reports and recommend appropriate lease-enforcement actions, eviction referrals, and no-trespass requests in accordance with applicable requirements. Assign resident conferences and legal responsibilities to appropriate staff and determine staff attendance at court proceedings.

Manage Financial Performance and Resources

Manage accounts receivable after the 10th of each month and coordinate appropriate follow-up. Review operational and financial reports and take action to meet revenue and occupancy goals. Prepare the property’s annual budget, including marketing plans and physical and financial goals. Monitor property spending and make adjustments as needed to remain within budget. Requisition goods and services in accordance with KCDC procedures and review inventory loss reports from Purchasing as needed. Prepare regular and special reports for senior management and others as directed.

Support Residents and Community Relationships

Provide professional, responsive customer service to residents, applicants, visitors, coworkers, and community partners. Coordinate digital and print marketing consistent with the Tenant Selection Assignment Plan to attract a diverse applicant pool and promote a positive image of the community. Attend Resident Association meetings and involve additional staff as appropriate. Plan and implement resident events and services that strengthen satisfaction and retention. Build relationships with community agencies, public organizations, law enforcement, government representatives, and social service providers to improve resources available to residents.

The responsibilities listed describe the general nature and scope of the position. Additional duties and responsibilities may be assigned based on operational needs. Requirements: KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of and ability to apply the principles and practices of effective supervision. Knowledge of and ability to apply residential property management principles, methods, and practices. Knowledge of housing programs such as low-income public housing, project based rental assistance, tax credits, and market rate. Knowledge of the principles and practices for effectively marketing residential apartments. Knowledge of policies and procedures, federal and state laws and regulations related to property management. Knowledge of REAC standards and the methods, techniques, and practices of building maintenance and repair. Knowledge of hazards and safety precautions including Occupational Safety and Health Administration (OSHA), Tennessee Occupational Safety and Health Administration (TOSHA) guidelines and REAC standards Knowledge of and ability to conduct unit, site, and common area inspections in accordance with HUD requirements. Knowledge of human behavior and social interaction as they relate to resident issues. Ability to read and understand contracts, laws, and regulations related to property management. Proficient in the use of MS Office Suite (Outlook, Excel, Word and PowerPoint), property management software, and human resources information systems. Ability to provide excellent service to internal and external customers. Ability to read and understand contracts, laws, and regulations related to property management. Ability to prepare and present clear and accurate reports to diverse audiences. Ability to effectively communicate in written and spoken forms. Ability to train employees on organizational policies, rules regulations, and procedures. Ability to establish, monitor, and achieve objectives by delegating assignments. Ability explain organizational policies, rules regulations, and procedures. Ability to establish and maintain effective working relationships with superiors, subordinate employees, representatives of social agencies and civic groups, law enforcement officials, residents, and the general public. Ability to speak and understand Spanish, is desired.

EDUCATION AND EXPERIENCE

Bachelor's Degree in business administration, public administration, social science, or related field and a minimum of four (4) years of experience in residential property management. Must hold or obtain within one year of hire the Professional of Occupancy Certification (CPO), Occupancy Specialist (COS) Certification, or Bended Occupancy Specialist Certification. An equivalent combination of education and experience may be considered. Must be proficient in the Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook. Preference may be given to applicants who are proficient using Yardi Voyager housing management software and/or hold the professional certification(s) needed.

CERTIFICATES, LICENSES, AND REGISTRATIONS

Must have a Tennessee driver's license and ability to be insured under the Authority’s policy.

Must hold or obtain within one year of hire the Professional of Occupancy Certification (CPO), Occupancy Specialist (COS) Certification, or Bended Occupancy Specialist Certification.

Apply Here PI288131973