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Since 1855, Dollar Bank has been the nation’s largest mutual bank. We are an independent, inclusive community bank, and we operate solely for the benefit of our customers, employees, and communities. The Loan Servicing Specialist I is responsible for supporting customers and maintaining loan accounts by processing a variety of loan servicing requests and account updates. This role ensures loan information is accurate, changes are completed in a timely manner, and all activities comply with bank policies and regulatory requirements. The position works closely with customers and internal business partners to address loan-related requests, resolve issues, and provide a high level of service. Successful candidates are detail-oriented, organized, and able to work effectively in a team environment. This position is 100% in person. Education and Experience Requirements: High School diploma or GED required. Minimum one (1) year of experience in the mortgage or consumer loan industry is required. Certificate, Licenses and Registration Requirements: N/A Knowledge, Skill, and Ability Requirements: Must have strong propensity for detail, accuracy and ability to work independently and as a team with minimal supervision Knowledge of Mortgage servicing rules relating to bankruptcy, loss mitigation, collection/default, payment processing, escrow administration, is preferred. Knowledge of HMDA regulation for mortgages is preferred. Knowledge of QC system for servicing and LOS system for consumer lending is preferred. Must be able to manage time efficiently, prioritize tasks and meet deadlines Excellent communication skills – written and verbal Proficient working knowledge of Windows, Excel and Microsoft Office applications. Essential Functions: Conduct detailed quality control reviews of FHA and conventional servicing files through the Quality control application. Produce monthly reports of the quality control reviews of servicing files and report the findings to management and the audit department. Monthly detailed review and reporting to the compliance department of HMDA data points for consumer lending loans. Review Loan estimates and closing disclosures on wholesale files to ensure they follow the regulatory requirements under TRID. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Supervisory Responsibilities: N/A