Account Specialist, Ohio

EverDriven is opening doors to a brighter future for every student and every community through safe, reliable transportation. We partner with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes—through a tech-powered, human-led model that gets every student to school safe, calm, and ready to learn. We live three cultural pillars: we do the right thing, leading with integrity and taking ownership of what matters most. We work together, bringing diverse skills and strengths to solve complex challenges as one team. And we never settle, staying curious and driven, guided by data, always raising the bar for students, families, and school districts.

Position Summary:

The Account Specialist works in collaboration with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely transport of students within a designated territory. This role focuses on executing programs to improve service quality and productivity, reduce costs, while maintaining the highest standards of customer service. Fluent in Spanish is a plus.

Salary Range: $60,000.00-$70,000.00/yr based on experience plus bonus potential Location:

This is a remote role, but this account manager will service the Ohio territory and must live within that area. This role requires regular, pre-planned travel to support customers and Service Providers within assigned accounts and markets. Account Managers are expected to remain responsive during standard business hours to support daily operations, address customer and Service Provider needs, and help resolve time-sensitive issues as they arise, up to five days per week.

Responsibilities:

Use effective industry skills and abilities to support our innovative transportation services

Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies

Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)

Manage and oversee Field Operations to include, but not limited to, new client start-ups, client retention and development along with growing existing accounts

Responsible for the continuous improvement of a safe, efficient, and effective transportation system

Liaise between EverDriven and our clients while providing guidance, direction, and feedback

Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures

Monitor all local transportation to ensure performance in accordance with terms, conditions and specifications of EverDriven contracts with clients and providers

Develop and maintain open communication channels with project contractors, community officials, and agency staff

Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections

Understand and follow safety rules established by regulatory bodies and client contracts

As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Requirements:

Minimum education of a bachelor's degree or equivalent experience

Experience in transportation and/or operations is a plus

Strong professional communication and customer service skills

Ability to effectively work with diverse groups of customers and service providers

Set priorities wisely, multitask, and dynamically solve problems

Strong familiarity and comfort level with Microsoft Word, Excel and

Valid Driver’s License with a good driving

Drug Screen and Background Check is a Condition of Employment

Daily travel as required

#LI-REMOTE

Equal Opportunity Employer

EverDriven is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. We are committed to maintaining a respectful, professional workplace where employees are evaluated and supported based on performance and potential.

Visit our website and learn more about us at www.EverDriven.com