AEP is seeking an experienced Enterprise Observability & Monitoring Engineer to support the administration, implementation, automation, integration, and ongoing operation of AEP’s enterprise monitoring platforms, with a primary focus on Dynatrace and secondary responsibility for SolarWinds. This role provides hands-on technical support for Dynatrace Application Performance Monitoring (APM), Real User Monitoring (RUM), Synthetic Monitoring, OneAgent deployments, ActiveGate administration, application onboarding, dashboard development, alert configuration, monitoring automation, and ServiceNow integrations. The position also supports enterprise SolarWinds network monitoring capabilities.

The engineer will work with application owners, cloud teams, infrastructure engineering, cybersecurity, operations, and business stakeholders to implement and maintain observability solutions across business applications, infrastructure, cloud platforms, and network environments. This position requires practical experience with application performance monitoring, enterprise observability, automation, dashboarding, troubleshooting, ServiceNow integration, and production support within a large enterprise environment.

Job Description

What You’ll Do:

Essential Job Functions & Tasks:

Administer and support Dynatrace production, non-production, and laboratory environments.

Implement observability solutions for business applications using established architecture, standards, and processes.

Support the onboarding of new applications into Dynatrace.

Develop and maintain dashboards, alerts, health models, and monitoring configurations.

Identify monitoring gaps and recommend improvements.

Support proactive detection and prevention activities.

Improve application and service visibility through effective monitoring configurations.

Maintain documentation for supported monitoring solutions.

Application Performance Monitoring

Deploy and administer OneAgent technologies.

Support ActiveGate infrastructure.

Configure RUM and Synthetic Monitoring.

Analyze application performance issues and bottlenecks.

Support distributed tracing and service flow analysis.

Assist application teams with identifying performance and availability issues.

Provide guidance to application owners on established monitoring practices.

Monitoring Engineering & Automation

Configure and support Dynatrace Extensions 2.0.

Create monitoring solutions for business applications, databases, and infrastructure.

Develop scripts and automation to support monitoring deployments and application onboarding.

Assist with the implementation of self-service monitoring capabilities.

Improve monitoring data quality through configuration reviews and standardization.

Identify opportunities to reduce manual administration through automation.

Test monitoring changes before implementation in production environments.

ServiceNow & Enterprise Integrations

Support integration of Dynatrace, SolarWinds, and ServiceNow.

Define monitoring requirements for automated incident creation.

Support event correlation and ticket automation.

Align monitoring solutions with CMDB standards.

Enhance enterprise operational workflows.

SolarWinds Platform Support (Secondary Focus)

Support integrations between Dynatrace, SolarWinds, and ServiceNow.

Configure monitoring requirements that support automated incident creation.

Support event correlation and ticket automation.

Assist with aligning monitoring configurations to CMDB standards.

Troubleshoot monitoring integration and data-flow issues.

Support the improvement of enterprise operational workflows.

Incident Response & Root Cause Analysis

Participate in major incidents and war room activities.

Assist with root cause analysis and technical troubleshooting.

Identify monitoring improvements resulting from production incidents.

Support enterprise operational response processes.

Provide technical support for monitoring-related issues.

Escalate complex platform or architecture issues when necessary.

Document incident findings, corrective actions, and monitoring improvements.

Governance, Risk & Compliance

Support monitoring solutions subject to NERC CIP and other compliance requirements.

Follow operational standards, procedures, security requirements, and documentation practices.

Support audit activities and evidence collection.

Assist with ensuring monitoring configurations align with cybersecurity standards.

Participate in change management and Change Advisory Board processes.

Maintain accurate technical and operational documentation.

Additional Requirements:

Minimum Qualifications

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent education and relevant work experience.

Four or more years of experience supporting enterprise monitoring, observability, application performance management, infrastructure, or related technologies.

Two or more years of hands-on Dynatrace administration, engineering, or implementation experience.

Experience onboarding applications or infrastructure into enterprise monitoring platforms.

Experience supporting application and infrastructure environments.

Experience working with ServiceNow integrations or enterprise operational processes.

Experience with scripting, APIs, or monitoring automation.

Working knowledge of SolarWinds NPM or enterprise network monitoring concepts.

Experience supporting production environments.

Ability to participate in scheduled maintenance, platform upgrades, incident response, or on-call support, as required.

Dynatrace and Observability Technologies

Dynatrace administration and support

Dynatrace SaaS or Managed

OneAgent deployment and troubleshooting

ActiveGate administration

Real User Monitoring (RUM)

Synthetic Monitoring

Application Performance Monitoring (APM)

Dynatrace Extensions 2.0

Davis AI

Service flow analysis

Enterprise observability

End-user experience monitoring

Business service monitoring

Dashboard development

Alert configuration and tuning

Event correlation

Enterprise Monitoring Platforms

Dynatrace

SolarWinds NPM, SolarWinds NCM, SolarWinds Network Insight

ServiceNow Event Management

Enterprise Monitoring Platforms

Cloud & Modern Technologies

AWS Monitoring, Azure Monitoring, VMware Monitoring

OpenShift Monitoring, Kubernetes Monitoring

Container Observability, Hybrid Cloud Monitoring

SaaS Monitoring

Infrastructure Technologies

Windows Server Administration, Linux Administration

VMware, DNS, Load Balancers

SSL/TLS

Active Directory

Enterprise Authentication Services

Network Infrastructure Fundamentals

Databases

Oracle, SQL Server, PostgreSQL

Database Performance Monitoring

Database Connectivity Troubleshooting

Programming & Automation

PowerShell, Python, Bash, REST APIs, JSON, XML, SQL

Monitoring Automation, Infrastructure Automation

Integration Technologies

ServiceNow, CMDB Integrations, REST APIs, Webhooks, SNMP

Syslog, SAML, OAuth, LDAP

Leadership & Soft Skills

Strong customer service and stakeholder management skills

Ability to consult with application and infrastructure teams

Strong verbal and written communication skills

Exceptional troubleshooting capabilities

Strategic thinking and problem solving

Ability to lead technical initiatives

Strong organizational and prioritization skills

Self-directed and highly accountable

Ability to mentor and guide junior engineers

What We're Looking For:

Infrastructure Engineer - Principal (SG8)

Education requirements are listed below:

Bachelor's degree in computer science, engineering, or related technical field is required.

Work Experience requirement listed below:

7 years of relevant work experience is required. An equivalent combination of education and related experience may be considered.

Infrastructure Engineer - Staff (SG9)

Education requirements are listed below:

Bachelor's degree in computer science, engineering, or related technical field is required.

Work Experience requirement listed below:

10 years of relevant work experience is required. An equivalent combination of education and experience may be considered.

What You'll Get:

Base salary

Annual bonus

Long-term incentive

401(k) match

AEP Pension

Comprehensive benefits package designed to support and enhance the overall well-being of employees.

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-009

Compensation Range:

$98,993.00 - $151,132.50

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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