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About the job

Your Role

Reporting to the Senior Manager, the Product Manager, Principal, Agile Lead is the neutral execution and agile leader for the Member Engagement Model (MEM) Pod. The Member Engagement Model (MEM) team enables personalized member experiences by connecting business priorities, product strategy, data, platforms, technology, experience design, content, and analytics.

The Product Manager, Principal, Agile Lead will serve as a senior leader responsible for driving coordinated execution across MEM's Business, Product, Platform, IT, and functional teams. This role will establish consistent Agile ways of working, manage cross-functional dependencies and impediments, and provide transparency across the end-to-end use case lifecycle. The Principal will also champion innovative ways of working, including AI-enabled tools and automation, to improve efficiency, collaboration, and delivery. The role facilitates agile planning and execution, coaches pod participants in effective ways of working, removes impediments, coordinates dependencies, and surfaces risks with clear options and recommendations.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

Lead Agile execution across cross-functional MEM teams, coordinating work across business, Product, platform, IT, data, UX/content, analytics, marketing, legal/compliance, and other partners

Serve as lead Scrum Master and agile operations practitioner for the MEM Super Pod and work-phase pods, applying servant leadership to help cross-functional teams plan, execute, inspect, adapt, and deliver member value

Own and maintain the Agile Board, integrated backlog, status and task tracking, and RAID log, providing transparency into priorities, dependencies, risks, decisions, and delivery status

Facilitate Agile planning and execution activities, including PI Planning readiness, backlog refinement, iteration planning, team syncs, reviews/demos, retrospectives, and continuous improvement activities

Create an environment of transparency, psychological safety, constructive challenge, continuous learning, and accountability across a matrixed team whose members may not report directly to the role

Support quarterly and increment planning by connecting MEM priorities, capacity, dependencies, risks, milestones, and outcome measures across product, business, technology, data, marketing, clinical, operations, and vendor teams

Coach Product Managers, teams, business owners, pod leads, and contributors on agile principles, role clarity, working agreements, acceptance criteria, definition of ready, definition of done, and sustainable execution practices

Partner with Product Managers, Business Program Owners, and delivery teams to translate priorities and requirements into actionable backlogs and coordinated delivery plans

Proactively manage cross-functional dependencies, risks, impediments, capacity constraints, and sequencing conflicts, driving resolution and escalation as needed

Identify and apply AI-enabled tools, automation, and innovative ways of working to streamline planning, tracking, reporting, documentation, risk management, and other execution activities

Build durable internal capability for independent MEM pod execution by documenting repeatable playbooks, governance practices, templates, lessons learned, and a scalable operating model for future use cases

Lead, develop, and mentor product and operations professionals supporting MEM activation, creating clear accountability, strong facilitation practices, and fluency across member experience, data, technology, and operational domains

Communicate concise status, decisions, risks, tradeoffs, and recommendations to executive, product, clinical, marketing, operational, data, and technology audiences; influence resolution of competing priorities without relying on direct authority

Manage partner performance and delivery accountability for orchestration support; contribute to statements of work, scope boundaries, deliverables, transition plans, and knowledge transfer.

Communicate delivery health, significant risks, dependencies, impediments, and decisions to senior and executive leadership

Your Knowledge and Experience

Requires a bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree

Requires 10 years of prior relevant experience in project management, Agile delivery, Scrum Master, or related roles

Requires experience leading Agile execution across complex, cross-functional business and technology environments, including PI Planning, backlog refinement, iteration planning, reviews/demos, and retrospectives

Requires experience managing Agile boards, backlogs, RAID logs, cross-team dependencies, risks, impediments, and delivery planning

Requires experience coordinating and influencing Product, Business, Technology, and functional teams in matrixed environment

Requires experience communicating delivery status, risks, dependencies, tradeoffs, and recommendations to senior and executive stakeholders

Agile, Scrum, Product Owner/Product Manager, or advanced Scrum certifications (e.g., SAFe, POPM, PSM II, PSM III, CSP, CTC, CSM, or A-CSM) strongly preferred

Experience leveraging AI-enabled tools, automation, or emerging technologies to improve planning, execution, reporting, collaboration, or decision-making strongly preferred

Experience supporting enterprise-scale personalization or data-driven member/customer engagement initiatives strongly preferred

Experience using Jira, AgilePlace, or similar Agile delivery tools preferred

Experience supporting scaled Agile delivery across healthcare, digital, member experience, personalization, omnichannel, and other complex enterprise initiatives preferred

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

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