The Physician Experience Manager leads operational initiatives and daily program strategies designed to measure, analyze, and enhance physician and advanced provider engagement, satisfaction, and the practice environment across the organization. Reporting to clinical experience leadership, this role manages the end-to-end administration of clinician engagement surveys, tracks performance metrics, and supports action-planning frameworks. The position collaborates cross-functionally with medical staff leadership and executive teams to operationalize provider leadership development, streamline communication channels, and drive retention and culture improvement initiatives.

Essential Functions

Manages the end-to-end administration of the annual clinician engagement survey cycle across hospital and ambulatory care environments.

Analyzes provider engagement metrics and maintains scorecards and analytical dashboards to track leading and lagging performance indicators, including retention rates and engagement percentiles.

Implements and monitors compliance for executive leadership rounding frameworks focused on physician responsiveness and operational support.

Coordinates the planning, execution, and follow-up for physician leadership skill-building, communication training, and ongoing professional development programs.

Oversees operational physician communication channels, including newsletters, open forum logistics, and online resource pages.

Develops and distributes educational materials, job aids, micro-learning modules, and recognition programs for physicians and advanced practice providers across care settings.

Partners with physician leaders, medical directors, and health system executives to translate survey insights into actionable performance and culture improvement plans.

Leads special projects and ad-hoc operational initiatives aligned with enterprise clinical experience and organizational culture goals.

Performs other duties as assigned.

Maintains regular and reliable attendance.

Complies with all policies and standards.

Qualifications

Bachelor's Degree in Healthcare Administration, Business Administration, Nursing, Public Health, Organizational Development, or a related field required

Master's Degree in Healthcare Administration (MHA), Business Administration (MBA), Nursing (MSN), or Healthcare Leadership/Organizational Behavior preferred

A combination of education and related experience may be considered in lieu of a degree.

3-5 years of progressive experience in healthcare administration, physician relations, clinical operations, provider engagement, or patient experience required

Experience analyzing provider or patient survey data and developing improvement initiatives required

Experience collaborating with physician leaders and healthcare executives to execute operational initiatives required

Experience managing multi-facility or regional programs across inpatient and outpatient care settings preferred

Familiarity with provider lifecycle management, retention strategies, and clinician well-being frameworks preferred

Experience designing and coordinating professional development curricula or training workshops for clinicians preferred

Knowledge, Skills and Abilities

Strong knowledge of physician engagement, clinician experience, and healthcare operational practices.

Advanced analytical skills with the ability to interpret quantitative and qualitative survey data, evaluate metrics, and translate insights into operational improvement plans.

Strong communication and presentation skills to facilitate training, lead meetings, and present operational updates to executive and clinical leadership.

Excellent interpersonal, relationship-building, and influence skills to build trust and navigate medical staff structures without direct authority.

Knowledge of clinician engagement survey vendor tools, performance scorecards, and healthcare operational workflows.

Ability to manage multi-faceted projects, prioritize deliverables, and coordinate cross-functional program execution across diverse care environments.

Licenses and Certifications

Certified Patient Experience Professional (CPXP) preferred

Certified Change Management Professional preferred

Lean Six Sigma Black Belt preferred or

Six Sigma Green Belt Certification preferred

FACHE - ACHE Fellow preferred