AI use among architectural and engineering managers is little observed so far. Measured exposure for architectural and engineering managers: 3% (little observed).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary: Responsible for optimizing and enhancing processes within the legal recovery collection functions by reviewing existing processes for breakdowns, inconsistencies, rework and presenting results and potential solutions to senior management to drive continuous improvement towards the department’s strategic growth path. This role will focus on driving efficiency, reducing costs, ensuring compliance, and improving the overall effectiveness of recovery operations.

Key Responsibilities:

Reviews all state process documentations and ensures processes are streamline and consistent with each state

Identifies any missing elements that could cause process gaps and inventory to accumulate

Reviews and creates exception reports as needed

Remediates off track accounts by working with leaders and analytics team

Ensures all standard operating procedures are consistent and continuous with workflows and documents and various other state requirements

Works with operations managers and senior management to identify and solve issues; submit tickets to improve processes

Influences new and ongoing workflow and documents buildouts to ensure effective process design is implemented

Identifies and implements automation tools that can enhance process efficiency and accuracy

Independently leads small to medium scale projects to conclusion

Education/Experience:

High School Diploma/GED required, Associate's degree preferred.

1-3 years in a Data Analyst Role

Six Sigma Knowledge/Certification is a plus

Skills:

Strong problem-solving and critical-thinking skills

Excellent communication and interpersonal skills

Ability to influence and drive change across all levels of the organization

Adaptability and resilience in a fast-paced environment

Implementation of process improvement frameworks and methodologies

Experience in managing small-scale projects from inception to completion

Must be proficient in Windows, Outlook, and Word

Must have intermediate or advanced knowledge in Excel

Work Environment:

Work is performed in an office environment with telephones, personal computers, and printers. The office environment is an open workspace with individual workstations. The noise level of the environment is usually moderate. This position is a sedentary position with seldom to occasional lifting of less than 11 pounds; requires frequent lifting of less than 1 pound; and may require standing less than or equal to 1/3 of the day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Budgeted Salary Range: $65K - $70K

Salary Range: $55,300.00 - $82,900.00

PRA Group has an effective process for assessing market data and establishing ranges to ensure we remain competitive. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, specific working location and market position. This posted salary range is a good faith and reasonable estimate, and PRA Group reserves the right to adjust this range depending on the qualifications and location of the selected candidate. In addition to base salary, PRA may offer additional benefits to include performance based bonus programs and/or equity programs depending on the position. PRA offers paid time off, medical, dental, vision, 401k match, life insurance, and other benefits to assist with the physical and mental wellbeing of our employees.

All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace.

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.