Senior Enterprise Vendor Analyst

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Ameriprise Financial is looking to add a Senior Enterprise Vendor Analyst to the team! This is an opportunity for a high-performing professional to support enterprise vendor management activities that drive operational efficiency, service reliability, and risk mitigation. The Sr. Enterprise Vendor Analyst will support a portfolio of third-party vendors, including providers of call center technology and tax processing services, by executing core vendor management processes, analyzing performance data, and ensuring alignment with enterprise risk and compliance standards.

This role partners cross-functionally with procurement, risk, finance, and operations stakeholders to support business objectives, enhance vendor oversight, and resolve vendor-related issues. The ideal candidate is analytical, organized, and interested in developing a working understanding of contact center technology, related services, and basic system integrations.

Key Responsibilities

Provide vendor management support across a portfolio of third parties:

Contract Governance: Support contract and SLA compliance through internal and external monitorization, analyze trends and provide insights to support contractual improvements, escalation point for any identified gaps.

Performance Management: Support vendor reviews, service-level oversight, issue escalation, remediation tracking, and follow-up actions to promote accountability and service reliability.

Contract Lifecycle Support: Assist with onboarding, due diligence, and contract documentation in alignment with procurement requirements.

Risk & Compliance Support: Support audits and risk activities by gathering documentation and tracking remediation.

Financial & Commercial Support: Assist with vendor expenses, invoices, licensing considerations, forecasts, and information needed to support renewals and commercial discussions.

Stakeholder Coordination: Coordinate across business, procurement, legal, risk, finance, operations, technology teams etc to advance lifecycle or consolidation activities, decisions, issue resolution.

Process Documentation & Improvement: Maintain procedures and identify opportunities to improve workflows, reporting, and controls.

Required Qualifications

Bachelor’s degree or equivalent

3–5 years of vendor management, operations, or related experience

Strong analytical skills with the ability to interpret data and identify trends

Excellent organizational and time management skills with ability to manage multiple priorities

Effective written and verbal communication skills

Strong attention to detail and problem-solving capabilities

Proficiency in Microsoft Excel or similar reporting tools

Demonstrated interest in learning new technologies and processes quickly and adapt in a dynamic environment

Preferred Qualifications

Familiarity with vendor management frameworks, policies, or systems

Exposure to third-party risk management or procurement processes

Experience in financial services or operations environments

Familiarity with call center software or tax processing service providers

Familiarity with software licensing, service-level agreements, data protection, and business continuity considerations

Experience supporting performance reporting, dashboarding, or process improvement initiatives

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Visa Sponsorship

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

Base Pay Salary

The estimated base salary for this role is $76,300-$104,900/ year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Finance

Line of Business

CLEAR Clearing

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.