Senior CDD/EDD Specialist

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

We are seeking an experienced Senior CDD & EDD Specialist to serve as a subject matter expert and lead supporting the Bank’s ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) efforts. The role will focus on guiding and developing junior specialists, assisting and conducting customer reviews and partnering leadership to ensure that compliance with regulatory obligations are met.

Serve as a subject-matter expert and escalation point for the EDD Team on complex and high-risk, customer relationships, providing guidance on review approach, risk assessment, and recommended outcomes.

Ensure compliance with Bank Secrecy Act Regulation’s, Anti-Money Laundering related regulations, Office of Foreign Assets Control Regulations and USA PATRIOT Act Regulations and stay current on regulatory developments that affect CDD/EDD processes.

Own and perform complex CDD and EDD reviews on new and existing customers in accordance with departmental processes and procedures and exercising independent judgement, where procedures do not clearly apply.

Act as direct liaison between the EDD Team and other departments for High-Risk customer onboarding, ongoing monitoring and general BSA inquiries.

Train, coach, and mentor junior team members, including onboarding new team members, and serve as the first point of escalation for review questions.

Support the CDD & EDD Manager in workload management by assigning, managing, and tracking review assignments, monitoring timeliness and backlog, and reporting on team status and metrics.

Identify process gaps and recommend improvements to procedures, templates, and workflows; contribute to the development and maintenance of CDD/EDD procedures and training materials.

Support internal audit, quality assurance, and regulatory examination requests by providing documentation and subject-matter input.

What Do You Need?

Bachelor’s degree in business, finance, or a related field, or equivalent work experience.

A minimum 5 years of experience in AML, compliance, or financial crimes investigations.

Strong analytical and investigative skills

Advanced proficiency in data analysis tools and software

Professional certification, such as CAMS is preferred

Technology Skills:

Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications

Experience with case management, customer risk scoring, and screening or transaction monitoring tools is preferred.

Familiarity with AI and automation tools that support productivity, workflow efficiency, and client engagement.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.