Among web and digital interface designers, AI is already used for some of the tasks. Measured exposure for web and digital interface designers: 25% (some).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The UI/UX Designer is an experienced design professional responsible for creating intuitive, accessible, and effective digital experiences that solve complex business and user problems.

This role leads user experience and interface design across products from discovery through delivery, translating business requirements, user needs, and technical constraints into user journeys, interaction models, prototypes, and production-ready designs.

The role serves as a UI/UX subject-matter expert, partnering closely with product management, engineering, architecture, and business stakeholders while establishing design standards, mentoring team members, and improving design quality across products.

Key Responsibilities

Lead end-to-end UX/UI design for complex enterprise applications and digital products.

Translate business problems and user needs into user journeys, workflows, wireframes, prototypes, and high-fidelity experiences.

Conduct or facilitate user research, stakeholder interviews, usability testing, and design validation.

Synthesize qualitative and quantitative findings into actionable design recommendations.

Create intuitive interaction patterns for traditional applications, data-rich experiences, and AI-enabled workflows.

Establish and maintain reusable design patterns, components, and design-system standards.

Ensure experiences meet usability, accessibility, consistency, and responsive-design expectations.

Partner with Product Management and business stakeholders to define problems, prioritize user needs, and shape product solutions.

Collaborate closely with software engineers to ensure design intent is understood, technically feasible, and implemented with high quality.

Facilitate design reviews and provide constructive guidance to designers, product teams, and engineers.

Mentor less-experienced designers and contribute to the continued maturity of UX/UI practices.

Balance user experience, business value, technical feasibility, delivery timelines, and organizational standards.

Advocate for user-centered design throughout the product development lifecycle.

This responsibility profile is consistent with UPS's internal Designer maturity material, which emphasizes advanced UX/UI work, prototyping, user research, synthesis of findings, product-team collaboration, design guidance, and connecting design decisions to business value.

Critical Skills

User Experience Design

User Interface Design

Interaction Design

User Research

Information Architecture

Wireframing and Prototyping

Usability Testing

Design Systems

Accessibility and Inclusive Design

Responsive Design

Product Design

Visual Design

Design Thinking

Agile Product Development

Stakeholder Collaboration

Design Facilitation

UX Strategy

Data Visualization and complex enterprise workflows

AI-assisted and conversational user experiences

Knowledge & Experience

Required

Demonstrated experience designing enterprise-scale digital products or complex applications.

Strong portfolio demonstrating UX strategy, interaction design, UI design, prototyping, and delivered product experiences.

Experience conducting user research and translating findings into effective product designs.

Experience working within multidisciplinary Agile product teams.

Demonstrated ability to work closely with product managers, engineers, architects, and business stakeholders.

Strong understanding of design systems, reusable components, accessibility, and responsive design.

Ability to communicate and defend design decisions using user needs, research, business objectives, and design principles.

Ability to operate independently as a UX/UI subject-matter expert.

Preferred

Experience designing data-intensive enterprise applications.

Experience designing AI-enabled, conversational, agentic, or decision-support experiences.

Experience establishing or governing enterprise design systems.

Experience mentoring designers or providing design leadership across multiple product teams.

Familiarity with modern prototyping and collaborative design platforms.

Grade: 203

Last day for internals to apply is 11/19/26

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.