OFFICE ASSOCIATE

Job Requisition ID: 58277 Opening Date: 10/27/2026 Closing Date: 11/10/2026 Agency: Department of Human Services Class Title: OFFICE ASSOCIATE - 30015 Skill Option: Keyboarding Bilingual Option: None Salary: Anticipated Salary: $4,144-$5,429/month ($49,728-$65,148/year) Job Type: Salaried Category: Full Time Number of Vacancies: 1 Bargaining Unit Code: RC014 Clerical Employees, AFSCME Merit Comp Code: Work Hours : Monday-Friday, 8:30am-5:00pm; 1 hour unpaid lunch Anticipated Hybrid Work Schedule Availability : It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need Headquarter Location : 600 E Ash St, Springfield, Illinois, 62703

Office of Fiscal Services

Bureau of Collection Services

Administrative Support

Work County : Sangamon Agency Contact : DHS.HiringUnit@Illinois.gov

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This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Under direction, performs a variety of complex, specialized clerical information and assistance, record processing and general office support functions relating to excess assistance and Non-IV-D support activities; establishes and maintains complex filing systems, tracking of excess assistance claims; responds to verbal and written communications for the Bureau.

Essential Functions

Monitors the establishment and maintenance of a complex filing system of more than 800,000 accounts pertaining to excess assistance and Non-IV-D.

Retrieves documentation, scans, and uploads information into the Integrated Eligibility System (IES) for appeals.

Develops methods and forms, including keyboarding, to improve the processing and control of records, refine monitoring system to provide for proper location, tracking and retrieval of files throughout the Records Center to ensure timely and accurate distribution of all records for state-wide collection programs.

Assists in the preparation and mailing of client notices and demand letters.

Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

Requires knowledge, skill, and mental development equivalent to completion of high school.

Requires two (2) years of office experience.

Requires the ability to keyboard accurately 45 words per minute.

Conditions of Employment

Requires the ability to lift items weighing up to 50 pounds, including overhead lifting.

Requires the ability to bend, stoop and stand for long periods of time.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois employee, you will receive a robust benefit package that includes the following:

A Pension Program

Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance

3 Paid Personal Business Days annually

12 Paid Sick days annually (Sick days carry over from year to year)

10-25 days of Paid Vacation time annually - (10 days in year one of employment)

Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)

13 Paid Holidays annually, 14 on even numbered years

Flexible Work Schedules (when available dependent upon position)

12 Weeks Paid Parental Leave

Deferred Compensation Program - A supplemental retirement plan

Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)

Federal Public Service Loan Forgiveness Program eligibility

GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans

5% Salary Differential for Bilingual Positions

Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

If you have questions about how to apply, please see the following resources:

State employees: Detailed application instructions can be found in the Current Employee Guide at Application Procedures or by logging in to the career portal for State employees and viewing the instructions on Completing the Electronic Application .

Non-State employees: Detailed application instructions can be found in the External Applicant Guide at Application Procedures or from Illinois.jobs2web.com – click Application Resources in the footer of every page of the website.

Use the “Apply” button at the top right or bottom right of the posting to begin the application process. If you are not already signed in, you will be prompted to do so.

State employees should sign in via the Employee Login link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon to sign in to their career portal.

Non-State employees should click the Sign Up link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon to sign in to an existing external account or to create a new external account.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

donotreply@SIL-P1.ns2cloud.com

systems@SIL-P1.ns2cloud.com