Client Engagement Specialist

Schaumburg, IL or Remote, GROUP ENGAGEMENT SPECIALIST SCHAUMBURG, IL – FLEXIBLE HYBRID SCHEDULE OR REMOTE

Feel good about your work—and your workplace. The American Society of Anesthesiologists (ASA) team provides education, resources, and advocacy to help our members improve the experience and safety of patients in their care. You can be a part of this important work—join more than 160 change-makers, collaborators, and advocates as we continually work towards excellence. We live our core values of collaboration, dedication, commitment, and improvement every day. And we know that diversity in the way we look, think, learn, and live makes everything ASA does better. Our policies, culture, and people strengthen this commitment every day. As a result, ASA has been named one of the Best and Brightest Companies to Work For in Chicago and the Nation ® for the past ten years. ASA offers flexible hybrid work arrangements, a "dress for your day" mindset, generous time off, plus professional development and educational benefits, so you can write your own story. What's more because ASA is a professional association—not a corporation—we value performance over profits. Be part of a collaborative, caring community. Position Summary: The Group Engagement Specialist serves as the principal membership liaison for ASA's group practice, hospital, health system, and residency program accounts participating in centralized invoicing. This position is responsible for delivering a seamless customer experience from onboarding through renewal while ensuring participating organizations realize the full value of their partnership with ASA. Collaborating closely with Member Services, Marketing and Communications, Business Development, and Component Relations, this position supports account growth, retention, engagement, and satisfaction. The role serves as the membership point of contact for organizational administrators and leaders, overseeing centralized invoicing recruitment, orientation, engagement planning, issue resolution, and ensuring renewal readiness. Primary Position Responsibilities:

· Lead onboarding and implementation activities for new centralized invoicing accounts. Conduct orientation sessions for administrators and organizational leaders. Educate participants on membership benefits, roster management processes, billing cycles, engagement opportunities, and available resources.

· Collaborate with the Senior Member Operations Manager to ensure the accurate and timely completion of rostering and membership processing for centralized invoicing accounts by Member Services. Monitor roster trends and identify opportunities to increase membership penetration within participating organizations.

· Work with Business Development team to engage organizational leaders about the value of ASA membership and the benefits of centralized invoicing. Identify potential new organizations that could benefit from centralized invoicing.

· Develop an understanding of / delivery of value proposition to group audiences including residency and training programs and Anesthesia Executives and Administrators (AAEs). Collaborate interdepartmentally to connect these audiences with relevant ASA programs, educational offerings, leadership opportunities, volunteer pathways, products, and resources.

· Facilitate issue resolution and coordinate internal resources to address customer concerns.

· Support the Associate Director of Member Engagement by building and maintaining the residency program engagement database and developing and executing the outreach cadence, to operationalize the Training Program Relationship Strategy. Identify residency programs not on centralized invoicing and encourage participation.

· Work collaboratively with Marketing and Communications to update marketing materials, messaging, and membership toolkits for centralized invoicing audiences.

· Lead communication efforts with program coordinators and group administrators. Work collaboratively across departments to develop appropriate contact points and channels (e.g., quarterly newsletters, open forums) for program coordinators and group administrators.

· Proactively monitor account health and engagement metrics throughout the year. Develop new resources and benefits as needed. Collect and analyze data insights to inform strategic decision-making.

· Oversee ANESTHESIOLOGY® annual meeting and ASA® ADVANCE activities related to group accounts, including but not limited to, assisting with group registrations, and developing networking opportunities for AAE audience.

· Provide staff support at the ANESTHESIOLOGY® annual meeting, ASA® ADVANCE and other meetings as required.

· Support the overall goals and objectives of the team, department, and Society as a whole.

· Ability to perform work in alignment with ASA core values: Dedication, Collaboration, Commitment to Excellence, Continuous Improvement.

ASA Benefits: As part of the health care community, we offer a full slate of health, financial, and wellness benefits to support personal and family needs, including quality medical, dental, and vision insurance at a reasonable cost, 401K match, a free fitness center, breastmilk shipping, CALM subscription, volunteer committees, employee resource groups, and much more. More detailed benefits information can be found at: https://www.asahq.org/about-asa/work-at-asa/benefits . ASA Compensation Philosophy: ASA conducts market analysis of its positions, ensuring the compensation is comparable with jobs of the same level, skills, and abilities. Additionally, ASA believes in the importance of pay equity and consider internal equity of our current team members as part of any final offer. ASA strives to be transparent with our pay practices both internally and externally. Position Compensation: This position is an exempt/salaried position. The target hiring pay range for this position is: $65,000 to $77,000 annually. This position is not eligible for a yearly bonus/incentive. Compensation decisions consider a wide range of factors, including but not limited to relevant experience, skills, certifications, business needs, and organizational policies. EEOC: ASA is an Equal Opportunity Employer of Minorities, Females, Individuals with Disabilities, and Veterans that values the strength diversity brings to our workplace. Decisions affecting employment are considered without regard to disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected characteristic. Environment: While performing the duties of this job, the employee regularly works in an office environment with light noise. Work may be frequently interrupted. The employee will spend most of the workday sitting, computing, and talking/hearing. May require lifting (boxes) in the 10-25 lb. range requiring the ability to bend at the waist and knee. Position Qualifications:

· Bachelor’s degree in communications, business, marketing, association management, or related field preferred.

· Minimum 3 years of work experience in related field required. Medical association experience is highly desirable.

· Proven expertise in member services, membership marketing, retention, and communications required.

· Experience working with member volunteers and staff in the development of new membership programs and projects preferred.

· Proficiency in Microsoft 365 tools required.

· Familiarity with association management systems, CRM platforms, and web-based applications preferred.

· Strong service orientation and commitment to exceeding member and customer expectations.

· Proven project management skills and ability to collaborate across departments, teams, and staff levels.

· Exceptional written and oral communication, active-listening, interpersonal, and problem-solving skills, with the ability to build trust and rapport.

· Demonstrated ability to manage multiple priorities and projects in a fast-paced environment.

· Strong organizational skills and attention to detail.