To determine and maintain a comprehensive member research strategy and oversee market research activities using appropriate economic, financial, competitive member information and analysis. To foster growth and retention of member product and service usage through effective and efficient channel engagement.

Oversees market research for member growth/retention and fulfillment of product/service and channel needs tailored to specific membership segments

Selects and directs qualitative and quantitative member research for products and services, including product awareness, competitive status (positioning), and communications

Identifies, through member opinion and behavioral research, pertinent features and enhancements for products/services and channels

Evaluates market channels, response levels and market penetration statistics to improve and/or redirect marketing and research efforts

Guides research methodology and techniques

Presents recommendations to senior management based on all available research

Plans, organizes, directs, and controls all functions of Member Research & Analytics

Develops and establishes objectives, goals, policies, priorities, procedures, and standards for the function, aligning them with overall corporate strategic objectives

Ensures provision of key corporate metrics, including Member Satisfaction, product/services per member, brand awareness and other strategic plan measurements as required

Plans and develops (short-term and long-term) strategies to grow and implement expanded product, service and channel offerings targeted to specific demographic and geographic markets

Oversees contracts with third party vendors to ensure that contract and service terms are fulfilled accurately, on time and within budget

Measures the success and effectiveness of products, services, and channels in terms of conversion, utilization, and economic return

Directs and oversees tasking of business data trustee within the department

Performs senior management duties to include: Provides key projections and analyses in the preparation and monitoring of the division's Annual Financial Plan

Selects managers and other key personnel

Manages and oversees expenses and capital expenditures

Ensures adequate staffing, completes/approves performance appraisals, oversees employee training/development, recommends disciplinary actions, and counsels employees

Manages merit pay in accordance with specified objectives and guidelines

Perform other duties as assigned

Bachelor’s in Marketing, Management, Economics, Finance, or a related field, or the equivalent combination of education, training or experience

Demonstrated experience to plan, organize, direct lead, and control a multi-function operation

Proven experience producing desired results and achieving objectives

In-depth technical knowledge of research methodologies, business strategies, market trends and valuation methods

Extensive experience with financial and member service operations to include understanding of effective member service philosophy

Extensive and progressive experience in marketing, accounting, statistics, finance, or economics with respect to business case development for cross-organizational opportunities (practices, initiatives, products, and services)

Ability to interact with various levels of management

Highly effective verbal, written and interpersonal communication skills

Strong leadership and negotiation skills, flexible in controversial situations

Desired Qualifications

Master’s in Marketing, Management, Economics, Finance, or a related field, or the equivalent combination of education, training or experience

Extensive experience managing Product Development Lifecycles for financial products and services

Advanced knowledge of Navy Federal’s functions, philosophy, operations and organizational objectives

Additional Information

Hours:

Monday - Friday, 8:00 AM - 4:30 PM Hybrid

Locations:

820 Follin Lane, Vienna, VA 22180

5510 Heritage Oaks Dr. Pensacola, FL 32526

141 Security Drive, Winchester, VA 2260

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

FORTUNE 100 Best Companies to Work For® 2025

Yello and WayUp Top 100 Internship Programs

Computerworld® Best Places to Work in IT

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2025 PEOPLE® Companies That Care

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Military Times 2025 Best for Vets Employers

Best Companies for Latinos to Work for 2025

Forbes® 2025 America’s Best Large Employers

Forbes® 2025 America's Best Employers for New Grads

Forbes® 2025 America's Best Employers for Tech Workers

2025 RippleMatch Campus Forward Award Winner for Overall Excellence

Military.com Top Military Spouse Employers 2025

2025 Handshake Early Talent Award

From Fortune . ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.