Among computer occupations, all other, AI is already used for a large share of the tasks. Measured exposure for computer occupations, all other: 31% (high).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here .

Start your journey with OBE and help us build the future.

What You'll Get to Do

The Specialist III is a senior, customer-focused professional responsible for processing sales and ensuring customer satisfaction. This role serves as the primary contact for a select group of customers, fostering account growth and satisfaction. You will act as a liaison between customers and CRL’s internal departments, ensuring customer needs are met.

Job Responsibilities

Customer experience

Deliver world-class customer service, managing order management, quote turnaround, and inquiry response times.

Listen to customer needs, demonstrate empathy, and provide troubleshooting assistance.

Document customer interactions in ERP and maintain effective communication.

Provide accurate quotations and meet SLA for quote turnaround.

Follow up with customers to maintain and establish account assignments

Technical competency

Possess high-level technical knowledge of products, services, and procedures.

Understand bid requests through specifications/drawings and product compatibility.

Stay updated with new product launches and adhere to outlined procedures.

Serve as a subject matter expert (SME) in your product group.

Cross functional interaction

Communicate effectively on behalf of customers and provide valuable feedback.

Support the sales team in achieving sales targets and KPIs.

Demonstrate a closing ratio greater than 30% on all quotes.

What We are Looking For

High School diploma or equivalent; Associate degree preferred.

Ability to work at a fast pace and manage inquiries and follow-up tasks.

Knowledge of pricing, margins, and negotiating skills.

Understanding of glass systems and effective navigation of CRL’s website and business software.

Excellent customer service skills, critical thinking, and independent problem-solving abilities.

Position Pay Range $32.69 — $47.60 USD

What OBE Offers You

Benefits that benefit you – industry competitive benefits at the lowest cost to the employee

Work-life balance – PTO and holidays, including floating holidays you can choose

Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses

Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.