AOAO Operations Manager

Overview

Join us for this incredible opportunity to join our management team as a AOAO Operations Manager at Ka'anapali Ali'i in Lahaina, Hawaii. CoralTree Residence Collection is a premier hospitality portfolio of premium vacation rentals, resort residences, and homeowner associations, managed by CoralTree Hospitality. The collection specializes in managing luxury properties that offer the services of a high-end hotel with the space, privacy, and full amenities of a private home. Properties range from studios to multi-bedroom villas, typically featuring full kitchens, private lanais or patios, and access to resort-style pools, spas, and fitness centers. CoralTree Hospitality is recognized by VRMA as 2026 Vacation Rental Manager of the Year!

The AOAO Operations Manager shall assist the Board, while representing CoralTree Residence Collection Hawaii and the Kaanapali Alii association by being the ambassador of Aloha, and is responsible for fostering this culture in all team members and facilitating this spirit with homeowners and guests.

As a valued member of our team, you'll receive a comprehensive benefits package that includes:

Paid Vacation, sick days, and holidays

401(k) Retirement Savings Plan with a company match

Group Medical, Dental, Vision, Life Insurance, and Disability Benefits

Paid Parental Leave

Employee Assistance Program

Five complimentary room nights at CoralTree Hospitality properties

Unlimited Friends and Family receive discounted rates at CoralTree Hospitality Group properties

Access to employee discounts from industry-leading travel, entertainment, and retail brands, including Walt Disney World, Live Nation, Samsung, Hertz, and many more!

The Ka’anapali Ali’i is an equal-opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Responsibilities

Leadership & Association Management

Manages the homeowners’ association according to the management contract, governing documents, resolutions, policies, and direction of the Board, General Manager, and/or Area Managing Director.

Collaborates with leadership, Finance, the Board, and committees to prepare annual operating and capital reserve budgets.

Ensures AOAO-related positions are adequately staffed to provide appropriate service, coverage, safety, and security.

Maintains knowledge of Hawaii State statutes related to condominium associations and management, Association insurance, and the management agreement.

Provides regular reports to the Board regarding financials, projects, maintenance, safety, security, and property operations.

Regularly inspects the property and provides recommendations for maintenance, repairs, and capital improvements.

Association Services & Operations

Collects competitive bids, negotiates contracts, and works with contractors and service providers for property services and projects.

Supports Board officers and committees, including Finance, Facilities and Design, Landscape, and Resource Committees.

Ensures contracted services are conducted in a timely and professional manner and within approved budgets.

Oversees projects as needed while working with the Engineering team and/or hired project managers.

Maintains the property to first-class quality standards, including grounds, common areas, limited common areas, and landscape.

Leads by example with professionalism, integrity, teamwork, diplomacy, problem solving, and relationship building.

May be called after hours, weekends, days off, PTO, and holidays to address emergency property needs.

Guest & Owner Experience

Establishes and maintains positive relationships with owners, guests, vendors, and contractors and responds timely to concerns.

Manages the guest service experience and implements plans to improve Guest Satisfaction and property operations.

Prepares owner communications, property notices, newsletters, website updates, and emergency notifications.

Resolves guest and owner concerns and responds to property emergencies as needed.

Ensures safe conditions and practices throughout common areas.

Team Member Relations

Maintains positive team member relations and timely communication.

Works with People Services, the managing agent, and union on labor-related matters.

Communicates business objectives, standards, and expectations and supports team member recognition and training.

Promotes safe working conditions and safe work practices.

Actively seeks opportunities to improve work processes, efficiency, and service quality.

Finance, Board Support & Project Management

Reviews monthly financial statements, major variances, assessment receivables, invoices, maintenance fee collections, and budgets.

Prepares and coordinates Board agendas, meeting notices, Board packages, manager reports, proposals, and meeting minutes.

Attends Board, Special, Annual, and Owner meetings as required.

Oversees contracts and capital improvement projects, including RFPs, competitive bids, budgets, work quality, and problem resolution.

Maintains working knowledge of Association insurance coverage and processes insurance claims as needed.

Safety & Security

Collaborates with Security to maintain safety and emergency preparedness plans for team members, owners, and guests.

Protects Association and owner assets and monitors potential security concerns.

Develops and implements Standard Operating Procedures.

Remains engaged in day-to-day operations and maintains thorough knowledge of the property and service flow.

Communicates operational, guest, owner, and team member challenges to the General Manager and Area Managing Director.

Secondary Job Functions and Responsibilities

Follow safe work practices and maintain a professional appearance and demeanor.

Report to work on time and as scheduled.

Perform other duties and projects as assigned.

Qualifications

High school diploma or high school equivalency certificate required. College degree or college level courses related to hotel or condominium management preferred.

Any applicable technical licenses or degrees are preferred.

Minimum 1 year of management or assistant management experience required.

Prefer at least 2 years’ experience as an Association Manager or General Manager, or 5 years as an Assistant General Manager in a resort hotel or condominium property.

Basic management principles of planning, organizing, controlling, coordinating, and training.

Working knowledge of accounting principles and must be able to read and understand financial statements.

Computer literacy including Microsoft Office software and experience in problem solving, investigation and research.

Ability to draft and proofread correspondence and prepare reports as needed.

Excellent leadership qualities with a vision for the property and ability to communicate this to all stakeholders. Ability to lead by example promotes and encourages a collaborative atmosphere through his/her leadership skill.

Excellent time management skills while being flexible and adaptable to changing priorities and the needs of the individual stakeholders.

Internal drive to make noticeable improvements and suggestions.