Billing/Collections Specialist III, Nursing Office of Practice

The ETSU College of Nursing, Office of Practice, invites applications for a full-time Billing and Collections Specialist III to support the Office of Practice nursing clinics.

The Billing/Collections Specialist III functions as the lead position over the other billing/collection specialists. This position prioritizes the daily billing operations, ensuring accurate claims processing, payment posting, and account management. This role monitors workflows, resolves escalated issues, and improves revenue cycle efficiency and compliance. The position trains staff on billing best practices, manages account receivable, and serves as the main contact for billing inquiries from clinical staff and patients.

Knowledge, Skills, and Abilities

Knowledge of the medical billing and collections revenue cycle and ability to recognize data trends and recommend adjustments and implement appropriate changes to our processes.

Knowledge of insurance and medical billing.

Knowledge of coding for claims and coding certification.

Knowledge of HIPAA Privacy and Security.

Knowledge of Medicare and Medicaid billing regulations.

Ability to communicate effectively, orally and in writing.

Ability to solve problems and work with a team.

Ability to align tasks and responsibilities with appropriate team members.

Efficient with Microsoft Office programs, specifically Excel.

Required Qualifications

High School diploma or equivalent.

Certified Professional Coding (CPC) Certification or Certified Revenue Cycle Representative (CRCR) Certification.

Five (5) years or more of experience: medical billing and coding, insurance claims processing, electronic health records (EHR/EPM), Certified Professional Coder.

Preferred Qualifications:

Bachelor’s degree in accounting.

Allscripts and/or EPIC system billing experience.

Compensation

Job Family: Medical Clinical Associate 2

Hourly Rate: $18.88 entry level (commensurate with education and experience)

For information on benefits please visit: www.etsu.edu/human-resources/benefits/

Application Instructions

Non-exempt positions are required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants.

Employment is contingent on a satisfactory background check.

Documents needed to apply:

Cover Letter

Current CV/Resume

Copy of CPC or CRCR certification

An official transcript will be required upon hire. Copies and/or unofficial transcripts will be acceptable for application purposes only.

Position is contingent upon available funding.

College of Nursing Overview

The College of Nursing is part of the University’s Academic Health Sciences Center, which also includes the James H. Quillen College of Medicine, the Bill Gatton College of Pharmacy, the College of Public Health, and the College of Health Sciences. The College of Nursing is the largest in the State of Tennessee, offering multiple tracks for students enrolled in undergraduate and graduate programs. The nurse-led clinics under the College of Nursing feature four Federally Qualified Health Centers and two Student Health Clinics. The largest Community Health Center in Johnson City provides primary care, behavioral health care, pediatrics, and women's health with an on-site Dental Clinic, Radiology Department, Lab, and Charitable Pharmacy. Area unhoused individuals receive a continuum of services at the Downtown Day Center. Two school-based clinics in Hancock County provide care for students, staff, and the surrounding community. ETSU students and staff are served by the University Health Center on campus, while the nurse clinic at University School serves that population. The College of Nursing Community Health Centers have received federal funding for more than 30 years, accepting all patients regardless of their ability to pay.

University Overview

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution’s mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For , recent strategic initiatives prioritize the institution’s focus on community engagement.

ETSU is an Equal Opportunity Employer.

Disclaimer Statement:

The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.