Benefits Analyst

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

StubHub is looking for a Benefits Analyst to join our People team and help employees get the most out of their benefits. You'll own day-to-day benefits and leave administration, guide employees through important life moments, and improve the processes that keep our programs running smoothly. Alongside the People Operations and Total Rewards teams, you'll help implement new programs, support our international expansion, and make benefits easier to understand and use. This is an opportunity to put your benefits expertise into practice while building experience across systems implementations, global benefits, and broader Total Rewards initiatives.

Location: Hybrid (3 days in office/2 days remote) – New York, NY or Century City, CA

What You'll Do

Provide benefit consulting and guidance on all benefit inquiries, investigating, analyzing, and resolving a wide range of routine benefits issues.

Own all benefit-related communications, including open enrollment materials, benefit guides, and intranet content.

Own leave administration end to end, coordinating between employees, third-party vendors, and HRBPs, and handling related tracking and follow-up communications.

Own enrollment processing and day-to-day benefit administration, coordinating with brokers and carriers to supply information, maintain benefits portals, resolve enrollment discrepancies, and address escalated issues.

Collaborate with Payroll and systems teams to ensure employer contributions, payroll deductions, and related system configuration are processed and maintained accurately, helping project manage system changes as needed.

Own all benefits audits and reconciliation, including benefits/payroll reconciliation, employee status and enrollment audits, monthly billing reconciliation, etc .

Manage the ACA process, including review of system flags and data integrity, and own compliance-related processes.

Manage 401(k) deferral elections, funding, and FSA/ HSA /Commuter administration, and own the annual 401(k) audit and the FSA non-discrimination testing .

Partner with the team on designing and implementing new benefits programs as we expand into new countries, ensuring offerings are locally compliant and competitive.

Champion a consistent, high-quality benefits experience for employees everywhere, with clear communications, smooth enrollment, and responsive support regardless of location, and help drive ongoing benefits education and wellness activities.

Partner with Finance on all benefit analysis and reporting requests.

What You've Done :

4+ years of experience in benefits administration or an HR role with substantial benefits responsibilities.

Hands-on experience managing leaves of absence end to end, including navigating different leave types, state requirements, vendor relationships, and employee communications.

Experience resolving benefits enrollment and carrier issues, maintaining accurate records, and managing recurring administrative work.

Experience supporting benefits audits, such as 401(k) audits or nondiscrimination testing, along with benefits reconciliations and reporting.

Familiarity with benefits administration platforms and carrier sites, with the ability to learn new systems and partner effectively on technical issues.

Experience communicating benefits information clearly and helping employees understand their options and next steps.

Demonstrated ability to manage competing deadlines, handle sensitive information with discretion, and follow issues through to resolution.

A track record of identifying practical process improvements while staying close to day-to-day execution.

International benefits experience is a plus, but not required.

What We Offer

Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.

Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.

Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.

Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.

Salary Range $115,000 — $135,000 USD

About Us

StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.

For California Residents: California Job Applicant Privacy Notice found here

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.