TikTok has filed one layoff notice in the last twelve months, covering 250 workers, most recently August 2026. These are public filings with state labor departments, and an open role can sit alongside them. See the filings

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About the job

E-commerce’s Governance and Experience (GNE) organization is dedicated to building a safe, sustainable, and high-trust marketplace where every customer enjoys a seamless purchase experience.

Responsibilities: - Lead listing quality governance strategy and operations for the TikTok US market, covering listing quality standards, listing content quality, listing accuracy, product information quality, and seller listing experience. - Develop and continuously improve scalable listing quality frameworks, processes, and controls to support buyer experience, seller experience, platform trust, and business growth. - Oversee key and emerging listing quality issues, define quality priorities, and drive practical solutions across listing creation, review, discovery, and distribution scenarios. - Partner with Product, Algorithm, Search and Recommendation, Marketing, Category, Seller Experience, and Operations teams to identify listing quality gaps and build effective platform-level solutions. - Manage, coach, and develop a listing quality team, setting clear goals, building team capabilities, driving execution excellence, and fostering a high-performance culture. - Provide subject matter expertise on US listing quality expectations and translate product, seller, buyer, and business needs into practical guidance, governance mechanisms, and scalable operating models.

Minimum Qualification(s) - Bachelor's degree or above, or equivalent practical experience. - 7+ years of experience in e-Commerce marketplace governance, listing quality, content quality, product operations, trust and safety, seller governance, risk management, or related fields. - People management experience, with the ability to lead, coach, and develop high-performing teams. - Strong understanding of listing quality topics, including product information quality, content quality, title and image quality, category and attribute quality, pricing presentation, and listing review. - Strong cross-functional collaboration, analytical problem-solving, and stakeholder management skills. - Ability to translate quality standards, buyer and seller experience requirements, and business needs into scalable operational processes and platform controls.

Preferred Qualification(s) - Experience supporting US marketplace, e-commerce, social commerce, or online platform quality programs. - Experience working on listing quality, product information quality, content quality, search or recommendation quality, seller experience, or platform governance. - Experience using AI, automation, or data-driven detection to improve quality review, monitoring, and operational efficiency.