TikTok Shop - Operations Quality Monitoring Manager, Sorting Center

The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets.

As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth.

You will help build scalable logistics capabilities that support TikTok Commerce across global markets.

TikTok Shop's Supply Chain & Logistics' mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.

Responsibilities: - Formulate and promote Standard Operating Procedures (SOPs) for all distribution center phases (Inbound, Sorting, Outbound) to ensure consistent execution across all Service Centers (SCs) nationwide. - Conduct real-time monitoring of core KPIs—including sorting accuracy, lead-time fulfillment, and parcel damage rates—to identify anomalies and drive continuous improvement. - Perform regular on-site quality audits; generate improvement reports addressing non-compliant operations and track the implementation of corrective actions to ensure a closed-loop process. - Utilize data analysis to identify operational bottlenecks and develop actionable solutions for quality enhancement.

Minimum Qualifications: - 3+ years of experience in quality management within the logistics or warehousing industry. - Proficiency in quality control methodologies (e.g., PDCA, Six Sigma) with a keen eye for detail. - Strong cross-departmental communication skills with the ability to effectively influence operations teams to implement rectifications.