Director, Partner Technical Integrations - Rentals

Director, Partner Technical Integrations - Rentals New York

Growth & Strategy

In office

Full-time

What is Bilt? Bilt is the membership for where you live.

What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property managers and local merchants. Travel, dining, fitness, everyday spend. We are building systems across payments, credit, loyalty, and commerce all at once.

We run lean and move quickly. Every person here has a real impact on what gets built and how fast it happens.

This role comes with real ownership and high expectations. If you prefer clearly defined lanes and structure, this will feel uncomfortable. If you want to build quickly, have a real say in what gets built, and work on products used by millions, you will likely do your best work here.

What’s your role? As Director of Partner Technical Integrations, you’ll be the technical voice of Bilt in the room with our housing partners. You’ll join partner managers and sales on calls, workshops, and on-sites to speak with confidence about how Bilt integrates with property management systems and how data, payments, and workflows move between both sides. You’ll learn how each partner actually operates, then shape solutions inside our product: sometimes by scoping an enhancement request that engineering can build, and often by solving the root problem with what we already have in place rather than building something new.

This is an experienced, partner-facing role, closer to a sales engineer or forward-deployed engineer than a back-office integrations manager. You’ll sit between partner asks and our product and engineering teams and translate in both directions, so partners get clear, credible answers and engineers get well-scoped requirements that solve what the partner actually needs.

If you like being the technical expert in a customer conversation, moving between partner operations and system architecture, and seeing your work land across partners and millions of residents, this is the role.

In this role, you will...

Be the technical voice with partners. Join partner managers and sales on discovery calls, demos, technical deep dives, and on-sites. Answer integration, data-flow, and payments questions live, then follow up in writing.

Support new sales. Assess a prospect’s property management system, workflows, and requirements; map them to what Bilt does today; flag gaps early and set realistic expectations on scope and timeline.

Understand how partners operate. Learn partner processes end to end (rent collection, ledger and accounting workflows, onsite operations) so you can see what a request is really trying to solve.

Solve the root problem. Start with what we already have in place: configuration, workflow changes, or process fixes. When a build is warranted, write enhancement requests with the partner context, options considered, and clear success criteria.

Bridge partners and internal teams. Work with product and engineering to scope, prioritize, and push back where needed, and carry technical constraints and tradeoffs back to partners in plain language. Follow items through launch.

Own the technical side of partner setup and launch. Lead configuration, test planning, end-to-end validation, go-live, and post-launch monitoring so partners are confident using the product.

Be a senior escalation point. Diagnose complex production issues with partners, especially during peak rent periods, using SQL and API testing tools to find root causes and drive fixes to resolution rather than just escalating.

Make the whole team more technical. Work with our onboarding team to build reusable assets such as integration one-pagers, solution playbooks, FAQs, and flow diagrams, and coach partner managers and sales on talking about integrations. Use AI tools like Claude to automate recurring work.

Be the voice of the partner. Spot patterns across partners and bring them to product to shape the roadmap.

In terms of qualifications, we’re seeking:

5+ years in a customer-facing technical role, such as sales engineer, solutions engineer or architect, forward-deployed engineer, technical account manager, or senior implementations or integrations lead

Track record of joining sales or account teams in front of customers and speaking credibly about APIs, system integrations, and multi-system workflows

Ability to translate partner needs into clear, well-scoped requirements that product and engineering can act on, and to influence priorities without direct authority

Strong instinct for solving the root problem with existing capabilities before defaulting to a new build

Working proficiency with APIs and API specifications, Postman or similar tools, and SQL (PostgreSQL preferred) to validate data and diagnose issues independently

Excellent written and verbal communication, with the poise to present to partner executives and the clarity to explain technical concepts to non-technical audiences

Proven record of driving issues from identification to full resolution

Comfortable in ambiguity and a fast-paced environment; self-starter with an ownership mindset

Willingness to travel occasionally for partner on-sites (infrequent, no set schedule)

Nice to haves: Experience at a proptech company or a property management company (strongly preferred), on the vendor or operator side, which gives us credibility with partners

Hands-on experience integrating with property management systems such as Yardi, Entrata, AppFolio, RealPage, or MRI

Background in payments, fintech, or accounting workflows tied to rent collection

Experience supporting complex sales cycles, including RFPs, security reviews, and technical due diligence

Light scripting ability beyond SQL for data monitoring and troubleshooting

Familiarity with AI-assisted tools (e.g., Claude) for documentation and workflow automation

Benefits:

Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program

Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We’ve got you and your family covered from day one.

401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.

Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.

UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.

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