Director Clinical Capacity, Clinical Enterprise Administration, FT, 8A-4:30P

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

Career growth and development opportunities , with clear pathways and ongoing support

Comprehensive health and wellness resources that go beyond traditional benefits

A wellness program that can help employees eliminate their medical plan deductible , reducing out-of-pocket healthcare costs

Tuition reimbursement to support continued learning and advancement

And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description:

The Director of Clinical Capacity serves as the enterprise authority for BHMG over template governance, clinical scheduling logic and decision-tree design. The Director ensures schedules adhere to a “One BHMG” model where templates are both clinically appropriate and operationally efficient and standardized across all specialties and locations. Reporting to the VP of Operations, Clinical Enterprise, this individual will serve as the architect for designing, standardizing and governing the Epic template ecosystem for BHMG. The Director ensures that clinical logic, visit types and scheduling rules are safe, efficient and consistent across the medical group in order to achieve the “One BHMG” vision

Qualifications:

Master’s degree in Healthcare Administration (MHA), Business (MBA), or Clinical Informatics required. Minimum of 10 years in healthcare operations or clinical informatics, with a proven track record of managing large-scale Epic implementations or centralized access models. Deep functional knowledge of Epic Cadence, Prelude, and Decision Support tools. Lean Six Sigma Green Belt preferred. High emotional intelligence and the ability to uphold enterprise standards while maintaining collaborative relationships with clinical leaders.

EOE, including disability/vets