Among computer network support specialists, AI is already used for some of the tasks. Measured exposure for computer network support specialists: 29% (some).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

Director of Technical Services - HVAC Manufacturing - Base Salary to 160k/year - Minneapolis, MN

Our client, an established HVAC equipment manufacturer, is seeking a Director of Technical Services to develop and oversee its nationwide technical support and service operations. This is a 100% remote position with travel to customer locations as needed.

This position will lead the development of technical training programs, customer support processes, service infrastructure, parts support, and warranty claims procedures. The Director will also oversee technical trainers, support customer service requirements, and coordinate with business development teams.

Responsibilities:

Develop and implement a nationwide HVAC technical support and service program.

Establish service infrastructure, including parts support, warranty claims processes, technical service procedures, and customer support systems.

Design, develop, and implement comprehensive HVAC technical training programs and training materials.

Oversee technical trainers and coordinate training delivery for customers and service personnel.

Develop training strategies covering HVAC equipment operation, troubleshooting, maintenance, and service procedures.

Provide technical support and troubleshooting assistance for HVAC equipment and systems.

Oversee customer technical inquiries, service requests, and technical issue resolution.

Coordinate customer site visits to support technical service and training requirements.

Develop service support processes for HVAC contractors, distributors, and customers.

Collaborate with business development teams on service opportunities, customer support requirements, and service growth strategies.

Prepare and review service project cost estimates, proposals, and supporting documentation.

Coordinate service agreements and commercial arrangements with customers.

Establish procedures for technical service documentation, parts availability, and warranty claim administration.

Develop and implement technical support workflows and service operating procedures.

Support the development and expansion of the technical services team.

Qualifications:

5+ years of HVAC manufacturing experience.

Experience developing and implementing complete technical training programs within an organization.

Compensation:

Base salary in the 130k - 160k/year range.

End-of-year bonus.

Comprehensive benefits package.

401k and pension plan.

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