Engagement Manager
Kbwfinancial
Remote (US) · Posted October 29, 2026
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About the job
Engagement Manager
Location: Remote
Experience: 7–10+ years
About the Role
We’re seeking an Engagement Manager to serve as a strategic advisor to customers, helping them maximize business value, drive adoption, and achieve measurable results from an AI-powered industrial technology platform.
This role combines consulting, executive relationship management, and strategic customer success. You’ll work with senior leaders to understand business challenges, define success metrics, demonstrate ROI, and identify opportunities to expand the platform across additional use cases, sites, and business units.
Responsibilities
Develop customer success strategies with clear business objectives, value drivers, and measurable outcomes.
Communicate platform value and ROI through executive presentations, business reviews, and stakeholder meetings.
Build relationships with executive, operational, and technical stakeholders to drive alignment and long-term engagement.
Drive adoption by integrating the platform into customers’ daily workflows and operational decision-making.
Identify customer challenges, remove adoption barriers, and proactively manage risks.
Identify expansion opportunities based on customer priorities, demonstrated value, and future business needs.
Partner with Sales, Customer Success, Product, Engineering, and Technical Consulting teams to deliver successful outcomes.
Track value realization, strengthen customer advocacy, and support renewals and account growth.
Qualifications
7–10+ years of experience in consulting, strategic customer success, customer engagement, technical account management, or project management within SaaS or technology-driven environments.
Proven experience managing customer engagements end-to-end, including stakeholders, risks, milestones, and deliverables.
Strong consulting skills with the ability to translate business challenges into actionable strategies and measurable outcomes.
Experience engaging executive-level stakeholders and building trusted advisor relationships.
Ability to communicate technical solutions in terms of business value, ROI, and operational impact.
Excellent presentation, communication, organization, and stakeholder management skills.
Ability to manage multiple priorities while driving accountability and execution.
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