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About the job

Overview

This is a remote role that may only be hired in the following location(s): AZ, FL, GA, IL, NC and TX.

This position delivers strategic insight into enterprise business systems through complex analysis, reporting, and operational support. The role serves as a technical subject matter expert on Hyland OnBase and broader Enterprise Content Management (ECM) system usage, configuration, and performance. Responsibilities include gathering business requirements, implementing appropriate system specifications, and monitoring workflows for compliance and effectiveness. This individual identifies and resolves process bottlenecks through system testing, configuration, or workflow development, and may mentor or oversee the work of less experienced analysts in the work group.

Key Responsibilities

Responsibilities & Qualifications

Data & Content Analysis: Sources, compiles, and interprets system and document metrics. Analyzes data for accuracy, storage efficiency, and workflow performance, effectively communicating insights to stakeholders.

Requirements & Solution Design: Determines business and system requirements for Hyland OnBase and ECM initiatives. Communicates solutions through functional specifications, reports, project plans, and technical documentation. Identifies issues affecting document lifecycles or system processes, assists in remediation, and ensures regulatory compliance through rigorous testing and analysis.

Reporting & Optimization: Produces advanced operational reporting based on data analysis, user input, and system testing. Identifies patterns, system bottlenecks, and areas for improvement, developing automated workflow enhancements based on analysis results.

System Administration & Support: Provides expert Tier 2/3 technical support for OnBase and related ECM platforms by resolving escalated inquiries, maintaining system stability, and continuously improving the end-user experience. Implements recommended system modifications and upgrades while serving as an enterprise resource to guide business units on platform capabilities and data output.

Minimum Qualifications

Education & Experience: Bachelor’s Degree and 4 years of experience in Systems Support, Business Analytics, or Enterprise Content Management (ECM) Operations Support; OR High School Diploma or GED and 8 years of relevant experience.

Technical Expertise: Hands-on experience administering, configuring, or supporting the Hyland OnBase platform (e.g., Workflow, Unity Client, Document Types, Keywords, or Reporting Dashboards).

Preferred Qualifications (Nice to Have)

Hyland OnBase Certifications: Active credentials such as OnBase Certified System Administrator (OnBase Administrator Associate/Professional / OCSA), OnBase Certified Workflow Administrator (OCWA), OnBase Certified WorkView Administrator (OCWV), or OnBase Certified Support Specialist (OCSE).

ECM & Information Governance Credentials: Industry certifications focused on content lifecycle, metadata, and compliance, such as the AIIM Certified Information Professional (CIP) or Information Governance Professional (IGP).

Business Analysis & Database Skills: Certifications such as IIBA CBAP/CCBA (for requirements gathering) or familiarity with SQL and relational databases for custom reporting and troubleshooting.

Additional Information

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in IL, the base pay for this position is generally between $100 and $120. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .

Minimum Qualifications

Technical Expertise: Hands-on experience administering, configuring, or supporting the Hyland OnBase platform (e.g., Workflow, Unity Client, Document Types, Keywords, or Reporting Dashboards).

Preferred Qualifications (Nice to Have)

Business Analysis & Database Skills: Certifications such as IIBA CBAP/CCBA (for requirements gathering) or familiarity with SQL and relational databases for custom reporting and troubleshooting.