Administrative Specialist: College of Social Work - UTK

This position reports to the CSW Enrollment and Program Support Manager. This position is responsible for providing administrative support to the students, faculty, and program director of the CSW Online MSSW program.

MSSW Online Program Support :

-Provide administrative support to the Online MSSW Program Director and MSSW adjuncts such as assisting with course requests entries and updates and submitting the course request change form; collaborating with the program director to review and edit the course request schedule proof; confirming textbook adoptions each semester; ordering desk copies for course lecturers/faculty; collecting, uploading, and updating the syllabi as required; and making any necessary calendar updates for program director and/or travel arrangements and distributing program information.

-Coordinates the logistics of the MSSW orientations held in the summer and fall, the Comprehensive Exam, and the proficiency process, and schedules the online MSSW student meetings and events by coordinating the logistics and providing communication support and serving as the central point of contact responsible for managing timelines, documentation, and program communication. For example, answering student questions related to the proficiency exam, tracks required materials, routes submissions to faculty reviews, and follows up on needed items with targeted timelines.

-Coordinates the logistics for orientations with the Program Director, IT, and Student Success that includes developing the schedule of events, updating communication materials, securing IT/technology support. This position ensures execution of the content development of the Program Director and holds operation responsibility for the program's process flows and disseminating program communication.

-Responsible for taking minutes at the online MSSW Program related meetings.

-Manages, creates, and edits documents and manuals at the direction of the Online MSSW Program Director.

-Assists the Online MSSW Program Director by managing the program budget by tracking expenses such as printed items, event materials, and supply orders.

-Coordinate college-wide mid-term evaluations

-Collect syllabi for online MSSW courses

-Serve as the textbook coordinator for online MSSW

-Point of contact for online MSSW students

- Gather and report counts throughout year (current student, graduation totals, new student, projection figures, etc.).

-Administrative support for the LEAD initiative.

DASH Financial and HR System :

-Provide travel support and reimbursement requests for MSSW Program Director and Online MSSW Program students such as providing information on travel policies and deadlines and answering any questions or directing faculty to the point of contact or department.

-Submitting ORFs (Order Request Forms) for purchase items such as office supplies and memberships, event food, and all travel; assisting with international travel requirements and travel card requests; and creating and submitting expense reports for faculty review/resubmission. if/when needed, including gathering agendas, receipts, and conference details.

-Process petty cash requests for MSSW Program Director, and online MSSW students.

-Other duties as assigned.

Required Qualifications

Education: High School Diploma or GED

Experience: 4-5 years experience in an office environment with High School Diploma

1-2 years of experience in an office environment with a Bachelor’s Degree

Knowledge, Skills, Abilities: Strong organizational skills

Excellent interpersonal, written and oral communication skills

Ability to maintain confidential information

Professional decision making and problem-solving skills

Ability to manage multiple projects and work assignments

Ability to accomplish projects independently with little or no supervision

Ability and willingness to consistently adhere to the College of Social Work mission statement, vision, strategic plan and all University and College policies and procedures.

Advanced skill level in Microsoft Word Suite (Word, Excel, etc.)

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

Education: Bachelor’s Degree

Experience: Experience working within an academic environment and graduate program.

Knowledge, Skills, Abilities: Knowledge of the University of Tennessee policies and procedures.

Experience with Adobe, SAP, Banner, Argos, and canvas.

SAP or IRIS or dash experience.

Work Location

Knoxville, TN (Hybrid)

Compensation and Benefits

UT market range: MR05

Hybrid Schedule with occasional evenings

Salary range: 42-43K (DOE)

Non-Exempt

Find more information on the UT Market Range structure here

Find more information on UT Benefits here

Application Instructions

For best consideration, applicants should submit the following materials along with their application:

Resume

Cover Letter expressing interest in the role

About The College/Department/Division

The College of Social Work is committed to advancing the mission of the University of Tennessee, Knoxville, as the state’s flagship land-grant university: to provide a quality public education for the citizens of Tennessee and beyond through exemplary teaching, research, and service. The college provides a professional social work education program that prepares bachelor’s and master's-level students for social work practice and doctoral-level graduate students for social work research and academia.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!