Core Banking Operations Manager, Card & Commercial Services

Angott Search Group is partnering with a nearly $3B bank in Texas in the search for a Core Banking Operations Manager, Card & Commercial Services.

This role leads daily operations across Card and Commercial Services, with responsibility for people leadership, operational performance, process improvement, change management, and cross-functional coordination.

Responsibilities:

Lead card services operations, including debit, credit, gift cards, digital wallets, instant issuance, card alerts, and related payment services.

Oversee commercial services operations, including positive pay, remote deposit, lockbox, wire and ACH origination, merchant services, bill pay, and account analysis.

Provide leadership, coaching, development, performance management, and support for the department team.

Ensure daily operational stability, service levels, quality, and timely resolution of issues.

Lead process improvements, workflow enhancements, procedure updates, and technology initiatives.

Coordinate department projects and change management, including implementation, training, communication, and adoption.

Develop and communicate performance metrics, project status, risks, business impacts, and recommended actions.

Serve as the department lead for audits and regulatory exams, including FDICIA requirements and remediation.

Partner with internal teams as a subject matter expert on operational processes, systems, and service enhancements.

Monitor regulatory developments, payment trends, fraud risks, emerging technology, and industry changes.

Manage department resources and expenses in alignment with budgets and strategic priorities.

Qualifications:

6+ years of relevant experience with a related degree, or 7+ years of banking operations or related experience.

6+ years of leadership and people management experience.

Experience with both commercial services and card payment operations.

High school diploma or equivalent; college degree preferred.

AAP, CCPP, ACH, or card-related certification preferred.

Strong analytical, problem-solving, decision-making, and organizational skills.

Excellent communication, presentation, and relationship-building abilities.

Experience leading change, process improvement, and operational initiatives.

Proficiency with payment processing systems and Microsoft Office, including Excel and PowerPoint.