Among computer occupations, all other, AI is already used for a large share of the tasks. Measured exposure for computer occupations, all other: 31% (high).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Senior Developer, IT will be responsible for the development of our critical applications within the contact centers. This role will need to have the expertise on technical development in Conversational Contact Center technologies including Web Chat, Voice IVR, Web Applications & Cloud platforms.

Lead development, execution, and delivery of artifacts/code involving Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications

Collaborate with technology leads/developers, business SMEs, UX designers, and technology stakeholders to define technical deliveries

Drive integration of Web-based channels with back-end systems, APIs and analytics platforms

Champion Agile/Scrum methodologies, conducting sprint planning, stand-ups, and retrospectives

Lead API integrations between internal platforms, external systems, and cloud services

Collaborate with development, infrastructure, and product teams to gather integration requirements and translate them into scalable technical solutions

Lead unit and integration testing and assist QA teams with end-to-end testing

Stay current with industry best practices and emerging technologies in API development and integration

Highlight and document risks, issues, blockers and dependencies; discuss with team project manager on regular basis

Coordinate with Cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments

Track delivery milestones and interdependencies across multiple teams

Oversee vendor relationships and third-party integrations when applicable

Support and guide the team in removing blockers, maintaining momentum, and ensuring quality

8+ years of hands-on technical experience in modern distributed and disconnected systems architecture

Proven experience delivering IVR, web chat, and AI-powered virtual assistant solutions

Solid technical understanding of cloud platforms (AWS/Azure/GCP), APIs, CI/CD, web technologies, and DevOps practices

Strong organizational and stakeholder management skills across technical and non-technical teams

Experience with Agile/Scrum or SAFe frameworks and tools (e.g., Jira, Confluence, Azure DevOps)

Excellent communication, leadership, and documentation abilities

Knowledge of APIs, JSON, XML, and OAuth, mqtt, rabbitmq, solace, Kubernetes, Wi-Fi technology

Experience with language: Node.js, Python, Go, React

Familiarity with CI/CD pipelines/DevOps and version control tools like Git

Knowledge of customer journey mapping, persona design, and voice UX best practices

Familiarity with compliance standards (e.g., GDPR, HIPAA, PCI-DSS) in cloud and CX solutions

Qualifications

What’s needed to succeed (Minimum Qualifications):

Bachelor's degree or 4 years of relevant work experience

Computer science engineering or relevant field

Nice to have:

Cloud certification

SaFe Agile

4+ years of experience in design, development, documenting, testing, and debugging of new and existing software systems and/or applications for market sale or large-scale proprietary software for internal use in an agile environment

Web development, API integrations, Cloud technologies, contact center/IVR technologies, Chatbot creation & integrations

Experience in Conversational AI domains, agentic AI

Experience in chat/voice bots

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Knowledge of NLP/NLU, LLMs, or Generative AI frameworks (e.g., OpenAI, Google Vertex AI, Amazon Bedrock) including data preparation, prompt design, testing, and feedback loops

The base pay range for this role is $112,480.00 to $146,540.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com