JOB SUMMARY The Menu Services Operations Lead provides leadership by managing a team of operational support personnel and duties associated with team leadership including but not limited to overseeing operations, budget considerations, marketing, and reporting and analytics. The position will oversee a team of 2-5 direct reports and may be responsible for additional dedicated resources. RESPONSIBILITIES Responsible for managing the work and productivity of the team of operation support personnel for the menu services organization Responsible for the creation and presentation of reporting and analytics on all project activity for the menu services team Lead development of marketing efforts including but not limited to organization micro-site, blog, newsletters, and other marketing efforts Responsible for maintaining a productive relationship with Sysco menu services leadership team Identify improvement opportunities to continuously improve team performance Oversee and maintain menu services live chat/support function Develop, maintain, and deliver training to the menu services team Responsible for maintaining OnDemand tool, and rolling out new functionality to team and field Education Bachelor’s degree required Experience Minimum 3-5 years of experience in Marketing and/or Management in a corporate environment along with at least 3 years of relevant industry experience. Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Understanding of how to gather market intelligence and insights Methodical, hands-on, detail-oriented approach to problem-solving Excellent written and oral communication skills. Good Listener Able to develop clear PowerPoint presentations for executive audiences Able to build strong working relationships with internal and external stakeholders, partners, and colleagues Ability to be persuasive and build alignment with all levels and across functions within Sysco Negotiation and conflict resolution skills Self-starter Motivated by the desire to have an impact Highly committed to exceeding expectations and continuous improvement High energy level Strong personal work ethic Willing and able to take on various types of work Good fit with Sysco corporate culture Ability to adapt to different management, communication, and delivery styles (as needed) for different situations Highly flexible and adaptable to shifting priorities