Senior Loan Operations Support Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Senior Loan Operations Support Specialist

Location: Lebanon, TN

If you’re looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.

ABOUT US

Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.

ABOUT THE POSITION

The Connective Force

Picture yourself as the lifeblood that ties everything together—the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You’re the one who steps in when things get tough, the superhero who keeps the mission on track. If you love variety, collaboration, and the occasional customer interaction, this is your stage. You’ll work across teams, solve challenges with a smile, and make sure the entire organization moves as one.

Position Summary

The Senior Loan Operations Support Specialist provides technical guidance and support to team members and serves as a subject matter expert for loan operations, quality assurance, process improvement, and the implementation of strategic initiatives. This position partners with management to strengthen operational excellence through loan review, project leadership, and cross-functional collaboration. The Senior Loan Operations Support Specialist reports to the Loan Operations Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

Position Duties & Responsibilities

Provide technical guidance and support to team members to include training, coaching, mentoring, identifying skill gaps, and recommending training opportunities

Serve as a subject matter expert for loan operations, quality assurance, process improvement, and implementation of strategic initiatives

Serve as a resource for team members to include assisting with complex issues or inquiries, recognizing when escalation is needed in order to improve the customer experience

Promote consistency and best practices across the department

Partner with management to strengthen operational excellence through loan review, project leadership, and cross-functional collaboration

Perform advanced quality reviews of commercial, consumer, mortgage, and servicing activities

Identify operational risk, process gaps, and compliance concerns and escalate as appropriate

Assist in driving operational efficiency through strategic initiatives to include system optimization and process improvement

Lead testing of system enhancements and software implementations

Assist with internal audits and regulatory examinations

Analyze trends in errors and recommend corrective actions

Develop quality metrics and reporting for leadership

Recommend policy and procedure enhancements

Facilitate departmental projects from planning through implementation to include verifying projects are completed on time while minimizing operational disruption

Develop project timelines, milestones, and status updates

Coordinate operational readiness for new products or regulatory changes to include creating job aids and operational documentation, and leading workshops and knowledge-sharing sessions

Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks

Attend training as requested

Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program

Participate in outside community activities as required

Perform other duties as assigned

Required Qualifications

High school diploma or GED

7 years of experience in loan operations or consumer lending

Strong knowledge of loan operations including loan documentation, collateral perfection, compliance and regulatory requirements

Proficient with Microsoft Office and other standard software applications

Ability to train and develop others

Ability to focus on high level of detail verification

Strong ability to multi-task

Excellent organization and communication skills as well as the ability to interact in a helpful and professional manner

Ability to work on multiple projects simultaneously while accomplishing daily tasks

Effective verbal and written communication skills

Excellent interpersonal, critical thinking and problem-solving skills

High standards for integrity, honesty, professionalism, and work ethic

Commitment to service excellence

Ability to work independently while demonstrating excellent organization and follow through

Demonstrate flexible and efficient time management and ability to prioritize workload

Ability and willingness to work with purpose and a strong sense of urgency

Self-starter, positive and enthusiastic with a desire to exceed expectations

Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion

Ability to effectively work in collaboration with others

Willing to grow and be challenged

COMPREHENSIVE BENEFITS & RECOGNITION We believe success should be acknowledged and celebrated. That’s why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees’ contributions are recognized companywide.

GROW WITH US

“Grow With Us” is more than a slogan—it’s an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank , exploring diverse career paths through our Banker Academy Program , or investing in yourself through our Employee Stock Purchase program, you’ll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.