AI use among first-line supervisors of entertainment and recreation workers, except gambling services is little observed so far. Measured exposure for first-line supervisors of entertainment and recreation workers, except gambling services: 4% (little observed).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

SUMMARY

The Shop Operations Manager develops, manages, and delivers support services to a shop. This role is responsible for the administrative services of the shop. The Shop Operations Manager acts as liaison between customers, sales force, shop employees, and distribution.

JOB DUTIES

Maintains all shop support activities at the location.

Trains staff on sales related systems, databases, and associated processes.

Provides customer support including, order processing, advising customers of product shortages, expected delivery dates, and price changes.

Implements and maintains pricing per established policies.

Manages collections process and maintains overall responsibility for outstanding invoices.

Responsible for all Accounts Payable activities within the shop including expense, inventory and freight invoices, and debit memos.

Prepares reports as needed.

Assists customers and suppliers to resolve order problems.

Manages inventory, including the day-to-day maintenance of inventory levels through replenishing stock to meet annual turn goals.

May fill in for other lower level roles within the shop.

Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

Proficient in Microsoft Office.

Excellent communication and presentation skills to all levels of employees.

Industry and sales experience preferred.

Ability to perform financial calculations and generate reports.

Demonstrated people and leadership skills with a record of achieving positive business results.

Ability to manage multiple responsibilities and projects.

Professional, self-motivated employee with excellent interpersonal skills.

Exemplary work ethic and decision making ability.

PHYSICAL DEMANDS

May be required to be on-call on nights or weekends, depending on need.