Relationship Manager I Startup Banking

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of our SF and Menlo Park office.

At First Citizens Bank, we're committed to helping our clients achieve their ambitions, and we bring that same commitment to our associates. For more than 125 years, our relationship-based culture has created opportunities to build lasting connections, grow professionally and make a meaningful impact for our clients, communities and one another.

At First Citizens Innovation Bank , formerly known as Silicon Valley Bank, you'll join a team dedicated to supporting the ambitions of innovators, entrepreneurs, and investors. Backed by more than 40 years of innovation economy expertise and the strength of First Citizens, we help clients navigate growth and opportunity. Join us in building what's next.

Our Startup Banking team is focused on engaging and building deep and authentic client relationships with early-stage founders, clients, prospects, and partners. Early-stage partners include accelerators/incubators, law firms, universities, industry groups and pre-Series A stage VC investors. The role is responsible for financial performance and risk management of the client portfolio. The role is also responsible for leading engagement with high potential prospects, clients, and ecosystem channel partners. This is a perfect fit for someone who is committed to supporting founders along their Pre-Seed and Seed stage journeys, and values meaningful relationship building in the ecosystem.

Responsibilities & Qualifications

Duties & Responsibilities:

The Relationship Manager 1 will:

Apply knowledge of VC ecosystem and maintain strong relationships with local ecosystem partners, acting as an enabler and connector.

Act as a thought leader both within the venture ecosystem and internally across the RM team.

Own and manage a portfolio of pre-Series A tech clients, including owning the client experience, supporting their growth, and achieving portfolio KPIs.

Champion a proactive client-first mindset by building deep, trusted relationships, anticipating client needs, and consistently going above and beyond to deliver exceptional client experiences. Drive organic growth within the existing portfolio by identifying opportunities to deepen relationships, expand partnerships and leverage a strong network of satisfied clients as a strategic source of referrals and new business.

Think like an owner: manage the P&L for your portfolio, including managing expense budgets and achieving GP targets.

Drive business development and client origination of venture-backed early-stage companies.

Provide expert knowledge on products and services and collaborate with internal partners across our Business Development, Relationship Advisor, Solutions Advisor, Accelerator/Growth, Marketing, Risk, and Operations teams to deliver a cohesive go-to-market approach.

Organize and host exclusive events to increase portfolio engagement and provide value beyond banking to our clients; engage in public speaking opportunities.

Position Specific Skills:

Client Management

Builds Productive Relationships

Business Development

Qualifications:

Bachelor’s degree and 2 years of Relationship Management experience in the Venture Start Up Ecosystem, OR High school or GED and 6 years of Relationship Management experience.

Preferred Experience:

Highly skilled relationship builder with a passion for creating a strong   client experience.

Strong communication, negotiation, marketing,   and closing   skills.

Collaborative team player, with a desire to build internal relationships and partnerships.

Strong ability to manage time, priorities, and work independently.

Banking experience working with high growth, VC backed companies.

Prior experience as a tech startup founder, operator, investor, or ecosystem builder.

Possess a strong network in the tech startup ecosystem.

Strong understanding of the trends impacting the startup ecosystem and venture capital.

Strategic thinker with an ability to develop a go-to-market and portfolio management plan.

#LI-Hybrid

Additional Information

The base pay for this position is generally between $117,000 - $156,000 annually. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .

Duties & Responsibilities:

The Relationship Manager 1 will:

Apply knowledge of VC ecosystem and maintain strong relationships with local ecosystem partners, acting as an enabler and connector.

Act as a thought leader both within the venture ecosystem and internally across the RM team.

Own and manage a portfolio of pre-Series A tech clients, including owning the client experience, supporting their growth, and achieving portfolio KPIs.

Champion a proactive client-first mindset by building deep, trusted relationships, anticipating client needs, and consistently going above and beyond to deliver exceptional client experiences. Drive organic growth within the existing portfolio by identifying opportunities to deepen relationships, expand partnerships and leverage a strong network of satisfied clients as a strategic source of referrals and new business.

Think like an owner: manage the P&L for your portfolio, including managing expense budgets and achieving GP targets.

Drive business development and client origination of venture-backed early-stage companies.

Provide expert knowledge on products and services and collaborate with internal partners across our Business Development, Relationship Advisor, Solutions Advisor, Accelerator/Growth, Marketing, Risk, and Operations teams to deliver a cohesive go-to-market approach.

Organize and host exclusive events to increase portfolio engagement and provide value beyond banking to our clients; engage in public speaking opportunities.

Position Specific Skills:

Client Management

Builds Productive Relationships

Business Development

Qualifications:

Bachelor’s degree and 2 years of Relationship Management experience in the Venture Start Up Ecosystem, OR High school or GED and 6 years of Relationship Management experience.

Preferred Experience:

Highly skilled relationship builder with a passion for creating a strong   client experience.

Strong communication, negotiation, marketing,   and closing   skills.

Collaborative team player, with a desire to build internal relationships and partnerships.

Strong ability to manage time, priorities, and work independently.

Banking experience working with high growth, VC backed companies.

Prior experience as a tech startup founder, operator, investor, or ecosystem builder.

Possess a strong network in the tech startup ecosystem.

Strong understanding of the trends impacting the startup ecosystem and venture capital.

Strategic thinker with an ability to develop a go-to-market and portfolio management plan.

#LI-Hybrid

The base pay for this position is generally between $117,000 - $156,000 annually. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .