Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

Supervise and manage day-to-day workflow and staff for one or more function in accordance with departmental guidelines which include:

Phone Operations: Direct retail fund shareholder support

Processing Operations: Transaction processing for retail shareholders and intermediary back offices

Exception Operations: Support research and resolution for direct retail fund shareholders and Intermediaries

Monitor and manage team workflow to ensure alignment with departmental standards

Provide coaching, performance evaluations, and feedback

Identify training needs and support employee development.

Recommend staffing actions including forecasting, hiring, termination, and compensation.

Track PTO, payroll, and performance metrics.

Research and resolve complex client issues to ensure satisfaction.

Handle escalated calls and complaints within company policy.

Analyze trends and recommend improvements to enhance quality, efficiency, and client experience.

Identify workflow gaps and technology needs; develop and implement business case recommendations.

Partner with internal teams and external vendors to resolve issues and support projects

Carry out additional duties as assigned

What to expect when you join our firm

Hybrid working and reasonable accommodations

Generous Holiday policies

Excellent Health and Wellbeing benefits including corporate membership to Wellhub

Paid volunteer time to step away from your desk and into the community

Support to grow through professional development courses, tuition/qualification reimbursement and more

Maternal/paternal leave benefits and family services

Unique employee events and programs including a 14er challenge

Complimentary beverages, snacks and all employee Happy Hours

Must have skills

FINRA Series 6, 63 licensed

FINRA Series 26 (Principal) license preferred or must be obtained within 120 days of hire

Coaching and Employee Development

Problem Solving and Decision Making

Strategic Thinking

Continuous Improvement Mindset

Accountability

Adaptability

Process Improvement

Nice to have skills

High School or GED required; Bachelor’s degree or equivalent work experience preferred

One-year supervisory experience preferred

Mutual funds/financial services experience or equivalent preferred

Training and Knowledge Sharing

Data and Metrics Awareness

Influencing without Authority

Project Leadership

Supervisory responsibilities

Yes

Potential for growth

Mentoring

Leadership development programs

Regular training

Career development services

Continuing education courses

Compensation information

The base salary range for this position is $75,000- $85,000. This range is estimated for this role. Actual pay may be different. This position will be open through October 15, 2026.

Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed.

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request, we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com .

Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.

Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here .

Janus Henderson Investors is an equal opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.