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About the job

Job Title: Vice President of Operations Location: NYC Metro Area Compensation: $120,000 $140,000 (commensurate with experience)

Company Overview: We are a high-growth, entrepreneurial restaurant group in rapid expansion mode. With a strong foundation and a people-first culture, were building something specialand were looking for a strategic operations leader to help take us to the next level.

Position Summary: The Vice President of Operations is a dynamic and results-driven executive who will lead operational excellence across existing and new markets. This role is responsible for developing and executing SOPs, driving performance, and scaling store operations with a hands-on, servant-leader mentality. The VP of Operations will be instrumental in launching new locations, mentoring field leadership, building strong teams, and delivering exceptional guest experiences.

This role is ideal for someone whos risen through the ranksfrom cashier or cook to senior leadershipwho leads like a high school coach: tough but empathetic, motivational, and inspiring.

Key Responsibilities

Leadership & Culture

Cultivate a high-performing culture centered on accountability, integrity, and continuous improvement

Lead and inspire field teams, creating a collaborative and motivating work environment

Foster a servant-leader approach that balances compassion with operational discipline

Operational Excellence

Oversee daily operations across all restaurant locations, ensuring adherence to SOPs and brand standards

Monitor performance metrics and implement strategies to improve sales, speed of service, profitability, and guest satisfaction

Drive consistency across markets while remaining agile and adaptable

Strategic Growth & Market Development

Lead new store openings (NSOs) with a focus on operational readiness and scalability

Collaborate with cross-functional teamsMarketing, Culinary, Finance, Supply Chain, and Technologyto align operations with company-wide goals

Support strategic planning, annual budgeting, and performance benchmarks

Team Development & Training

Develop and mentor field leadership to build a strong internal talent pipeline

Oversee training and development programs for managers and hourly team members

Focus on retention, recognition, and growth opportunities to foster a people-first culture

Guest Experience & Brand Integrity

Ensure consistent, high-quality service and hospitality across all locations

Maintain food safety, sanitation, and compliance standards

Reinforce operational systems that elevate the overall guest experience

Financial & Business Management

Lead P&L ownership and accountability at the store level

Analyze financial data to drive performance, reduce controllable costs, and optimize labor

Identify and implement cost-saving measures without compromising guest satisfaction

Qualifications

Education:

Preferred: Bachelor's Degree in Hospitality, Business, or related field

Minimum: High School Diploma or GED

Experience & Skills:

10+ years of progressive experience in multi-unit restaurant operations (QSR or fast casual preferred)

Proven experience scaling restaurant brands and executing new market development

Deep understanding of restaurant financials, labor management, and cost controls

Natural leader with a commanding presencepeople listen and follow

Excellent communicator with an extroverted, passionate personality

Strategic and tactical thinker with the ability to work at both the ground level and executive level

Strong background in hiring, training, and motivating entry-level and management staff

Experience growing within the industryfrom frontline roles to executive leadership

Passionate about hospitality and building great teams

To Apply: https://www.careers-page.com/devita-hancock-hospitality/job/L349YR3V For questions, contact: recruiting@dhhospitalitygroup.com | 516.410.6172