Senior Manager of Enterprise Applications

Faegre Drinker is a firm designed for clients and designed for you. We understand that our people are critical to our success and we are committed to investing in our paraprofessional, administrative and operations professionals. We are always looking for talented, service-focused individuals to join our flexible and high-performing culture. With technology tools and resources that support our hybrid work environment, our colleagues enjoy a culture of learning, support for work and personal goals, opportunities to give back to our communities, and competitive benefits and rewards programs. At Faegre Drinker, you will have the opportunity to share your expertise within and across teams and contribute to our success.

Job Description Summary: Faegre Drinker has an opportunity for a Senior Manager of Enterprise Applications to work within our Technology & Innovation department in our Minneapolis or Philadelphia office. You will be part of a dynamic team responsible for the strategic management, delivery, and continuous optimization of the firm’s core business systems portfolio. This position will work with other talented individuals who share a passion for doing great work in the best interest of our clients.

Job Description:

What you would do:

Oversee the day-to-day operations of the Enterprise Application Team

Provides day-to-day supervision of direct reports, including setting goals, performance standards, and development plans aligned to team and organizational priorities

Oversees the design, deployment, version lifecycle, and ongoing administration of the firm’s single and multi-tier applications as well as SaaS tenant configurations where necessary

Defines and maintains service levels (SLAs/OLAs) for enterprise applications and ensures consistent operational performance against agreed service targets

Identifies opportunities for automation, AI, and workflow optimization

Drives continuous improvement of the enterprise application ecosystem through modernization, rationalization, and technical debt reduction initiatives

Represents Enterprise Applications in cross-functional management discussions and technology planning sessions as delegated by the Senior Director

Ensure applications comply with legal industry regulations, data privacy standards, and client security requirements

Special projects and other duties as assigned

What is expected:

Strong analytical, problem-solving and diplomacy skills.

Excellent interpersonal, verbal and written communication skills, including the ability to communicate effectively in a virtual environment (e.g., via phone, web/videoconference)

Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline-oriented environment

Demonstrated ability to use good judgment in taking initiative while asking for direction or clarification and consulting others, as appropriate

Willingness to be flexible with time and adjust to a changing work environment

Ability to build and maintain positive relationships, both internally and externally, while maintaining a client service orientation in a collaborative environment

Ability to use sound judgment and discretion in dealing with highly confidential information

Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations

What we offer:

Flexible working environment for work-life success

Opportunity to participate in firm-sponsored volunteer events

Wellness programming with personalized content and activities

Professional environment and the opportunity to work with experts at the top of their fields

Variety of health plan options, as well as dental, vision and 401(k) plans

Generous paid time off

The anticipated initial annual salary range for someone who is hired into this position is $183,066.66 – $211,433.33.

Actual initial salary may be above or below the above-identified range and will be based on the relevant skills, training, experience, and other job-related factors, including the location where the position is filled, in all cases consistent with applicable law. This is an exempt role and the initial salary range listed above is just one component of Faegre Drinker's total compensation and benefits package for professional staff, which includes, but is not limited to, a discretionary bonus; life, health, accident, and disability insurance; and a 401(k) plan.

What is required:

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field

Minimum of ten (10) years of experience delivering, supporting, and maintaining enterprise applications in a networked Windows-based environment

Deep knowledge of single-tier and multi-tier application architecture, SaaS tenant administration, and backend database configurations

Minimum of five (5) years of experience in a people management or supervisory role, with a demonstrated track record of coaching, developing, and performance managing technical staff

Minimum of five (5) years of experience managing third-party vendors, implementation partners, and managed service providers, including contract oversight, renewal cycles, and cost optimization of enterprise platforms

Minimum of seven (7) years of experience working in a large law firm, professional services organization, or similarly regulated environment, with a strong understanding of confidentiality requirements, ethical walls, and matter-centric data structures

Strong familiarity with both on-premises and cloud-based enterprise applications, including traditional and emerging technologies

Strong familiarity working with Microsoft SQL Server configuration, administration, and support

Experience leading or supporting ITIL-based service management processes, including incident, problem, and change management in an enterprise environment

Experience managing enterprise application lifecycles, including modernization, upgrade planning, and decommissioning of legacy systems

Proven experience partnering with cross-functional stakeholders across multiple departments to deliver enterprise technology solutions

Ability to effectively communicate technical items to both technical and non-technical audiences

Apply now if you are ready to join the Faegre Drinker team!

Faegre Drinker Biddle & Reath LLP participates in the federal government's E-Verify program. With all new hires, we provide the Social Security Administration and, when applicable, the US Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Faegre Drinker Biddle & Reath LLP is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, color, religion, age, national origin, disability, sex, sexual orientation, gender, gender identity, gender expression, marital status, veteran or military status, or any other characteristic made unlawful by applicable federal, state or local laws. Equal employment opportunity will be extended to all persons in all aspects of employment, including retirement, hiring, training, promotion, transfer, compensation, benefits, discipline and termination.

Notice to Recruiters and Staffing Agencies: Faegre Drinker Biddle & Reath (and any subsidiary) has an internal recruiting department and does not accept unsolicited resumes.