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About the job

Position Summary

Senior Operations Manager – EV / AV

Location: Miami based with up to 50-60% travel.

Amerit Fleet Solutions is seeking an experienced and strategic Senior Operations Manager (SOM) to lead the operations and maintenance of our electric autonomous vehicle fleet across two primary locations (including Philadelphia, PA). This position will initially oversee a team of six Fleet Managers, with the scope expected to grow as operations expand.

The ideal candidate will bring strong leadership capabilities, deep operational knowledge of electric vehicle systems, and a demonstrated ability to drive team performance, customer satisfaction, and cross-functional alignment in a fast-paced environment.

Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary Range: $145,000-$160,000 depending on location and experience with bonus potential.

The benefits of belonging – what’s in it for you?

Full benefits within 30 days

Medical, dental, vision, prescription drug coverage, life insurance, disability insurance

401(k) match program

Paid vacation, holidays, and sick time

Commitment to your safety through boot and prescription safety glasses reimbursement

Career and learning development with an extensive training program through our Amerit University

Employee referral program, up to $1,000 bonus

ASE certification program with fee reimbursement and bonus

Employee recognition platform that includes opportunities to redeem points for merchandise

Employee Assistance Program (EAP)

24/7 nurse triage line

Employee discounts on cell phone service and entertainment tickets

Employee resource groups (ERGs) that foster inclusion

Wellness and fitness programs through our providers

Key Responsibilities:

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Fleet Manager Leadership & Team Development

Directly manage and develop a growing team of Fleet Managers—starting with six—responsible for the day-to-day operations of electric autonomous fleet maintenance and service delivery.

Provide leadership, performance coaching, and operational oversight to ensure efficiency, quality, and alignment with organizational goals.

Scale team structure and support resources as business demands and fleet size increase.

Electric Autonomous Fleet Operations

Oversee preventive and corrective maintenance for EAVs, including diagnostics, battery systems, sensor calibrations, and over-the-air software updates.

Serve as a technical escalation point and operational authority on EV service processes and equipment readiness.

Ensure optimal vehicle uptime and technician productivity through proactive planning and performance tracking.

Client Management & Relationship Building

Manage relationships with multiple on-site clients across both locations, ensuring clear communication, service satisfaction, and operational excellence.

Lead client-facing meetings and business reviews, identifying opportunities to improve service levels, reduce downtime, and support client objectives.

Partner with Fleet Managers to deliver consistent, high-quality service that meets or exceeds customer expectations.

Cross-Functional & Vendor Collaboration

Coordinate with internal stakeholders across HR, Finance, Procurement, Engineering, and IT to align operations with broader company goals.

Manage relationships with third-party vendors and service providers supporting parts, tools, infrastructure, and fleet technology.

Lead initiatives that improve collaboration, communication, and efficiency across functions and external partners.

Operational Performance & Optimization

Track and analyze operational KPIs such as technician utilization, fleet availability, service turnaround time, and client satisfaction.

Use data-driven insights to implement process improvements, close performance gaps, and scale successful practices across locations.

Develop and maintain standardized reporting and review processes across teams.

Inventory, Tools, & Infrastructure Support

Oversee inventory accuracy and availability for EV-specific parts, tools, and technology resources at both fleet centers.

Ensure teams have the resources needed to operate efficiently and meet customer service requirements.

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Ideal Candidate Profile:

10+ years of experience in fleet operations, service management, or transportation logistics, with EV/AV or high-tech fleet exposure strongly preferred.

Experience managing multi-site operations and leading frontline supervisors or managers.

Proven ability to build strong client relationships and lead service delivery in complex environments.

Strong background in cross-functional collaboration and vendor management.

Bachelor's degree preferred; relevant certifications a plus (fleet management, EV systems, Lean/Six Sigma).

Excellent communicator with a hands-on, problem-solving approach and a passion for operational excellence.