Quality Systems Analyst II - Medicare Stars

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!

Reporting to the Director of Medicare Stars, the Quality Systems Analyst II – Medicare Stars (QSA II) provides senior support for departmental efforts reinforcing the performance improvement of quality measures impacting HEDIS, MCAS, Medicare Stars, and Health Plan Accreditation. The QSA II is expected to work closely with leadership teams across the organization in support of quality improvement/ transformation initiatives and studies. This position leads the development, preparation and presentation of root cause analytics insights and opportunities. This role builds/iterates low and high-fidelity prototypes to scale insights generation and key recommendations to drive performance. The QSA II conducts proof-of-concept pilots to test and validate recommended solutions. The incumbent manages project deliverables supporting key regulatory deliverables including study development, data collection, data analysis, policy interpretation, policy creation and updates.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

Competitive salary

State of the art fitness center on-site

Medical Insurance with Dental and Vision

Life, short-term, and long-term disability options

Career advancement opportunities and professional development

Wellness programs that promote a healthy work-life balance

Flexible Spending Account – Health Care/Childcare

CalPERS retirement

457(b) option with a contribution match

Paid life insurance for employees

Pet care insurance

Education & Requirement

A minimum of four (4) years of experience in study development, writing and analysis in a healthcare setting (e.g., quality improvement, patient/provider services, healthcare finance, care management or related fields)

Demonstrated experience working with complex data systems and large data sets

Experience performing online research and working in a team setting Prior experience analyzing Medicare Star Measure data and intervention impact preferred

Demonstrated experience in increasing Plan Star Ratings through targeted quality improvement activities

Knowledge of Risk Adjustment calculations and financial analysis related to Medicare Advantage membership populations preferred

Bachelor’s degree in biological sciences, public health, health administration, public administration, mathematics, statistics, computer science, or other healthcare related focus from an accredited institution required Master’s degree in biological sciences, public health, health administration, public administration, mathematics, statistics, computer science, or other healthcare related focus from an accredited institution preferred

Project Management Professional (PMP) Certificate, Certified Professional of Healthcare Quality (CPHQ), or other recognized quality improvement certificate required or successful completion within one (1) year of hire

Key Qualifications

Valid California Driver’s License preferred

Advanced knowledge and understanding of: Healthcare quality performance and measurement sets (e.g., CMS quality withhold, NCQA Quality Improvement Standards, HEDIS, Medicare Stars, and similar sets)

Project management techniques, tools of continuous improvement, and work process redesign

Standardized Quality Improvement concepts

Standard coding sets and medical terminology as they are used in quality measurement (e.g., ICD-10, CPT, CPT Category II, HCPCS, LOINC, NDC, and similar items)

Increasing Quality Ratings through targeted quality improvement activities

Health Plan or Federal, State and Accreditation Requirements

Provider Workflows, Care Coordination and Transition Management processes

SDOH, Health Equity, Community Resources, Person-Centered Care, Alternative Care Models

Managed care claims, payment processes, and insurance terminology

Strongly preferred strong knowledge and understanding of: Risk Adjustment calculations and financial analysis related to Medicare Advantage membership populations preferred

CMS quality programs, Medicare Star Ratings methodology, HEDIS, CAHPS, Pharmacy Part D measures, NCQA standards, Risk Adjustment basics, and regulatory documentation requirements

Supporting CMS audits, data validation reviews, or compliance reporting

Medicare Managed Care Manual, HPMS guidance, and CMS regulatory updates.

Advanced proficiency in: Reviewing and interpreting regulatory information leading to sound recommendations

Research, data gathering, data analysis, and visualization tools

Analytical and critical thinking skills

All Microsoft Office applications, with an emphasis on Excel, PowerPoint, and Visio

Communication skills (verbal, written and listening) with ability to interact effectively and demonstrated comfort with public speaking to varied audiences

Applying facilitation techniques to quality improvement project teams to achieve optimal outcomes

Problem solving, leadership qualities, conflict management, and team building skills to ensure a productive work environment and achievement of quality goals

Successfully working with and motivating diverse teams including group process facilitation, change management and conflict resolution

Teaching quality improvement concepts and principles

Proven ability to: Work as part of a cross-functional team and motivate other members in the project team

Demonstrate a commitment to support the organization’s efforts to become a 5-Star Health Plan and incorporate LEAN principles into daily work

Be results and outcome oriented

Perform complex tasks, prioritize multiple projects and work under pressure to meet deadlines in a fast-paced environment

Demonstrate excellent project management, time management, and organizational capabilities with a high attention to detail

Work within a dynamic environment, including managing multiple projects, and pivoting or changing direction as needed

Be results driven, a self-starter, and navigate ambiguity through creativity

Start your journey towards a thriving future with IEHP and apply TODAY !