Among first-line supervisors of office and administrative support workers, AI is already used for some of the tasks. Measured exposure for first-line supervisors of office and administrative support workers: 19% (some).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

Check how this applies to your own job

Skills this job asks for

Say which you have and which you want to build. We use it to match you to jobs like this one.

Budgeting

About the job

Aircraft Technology, Inc., (ATI), a subsidiary of HEICO Corporation, is an FAA/EASA Part 145 Repair Station. ATI supports a wide range of rotary and fixed wing components found on both commercial and military platforms around the world.

ROLE: The Customer Support Manager position directs and coordinates activities of sales and customer support for an FAA 145 Repair Station.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Participates in developing and implementing objective for outside and intracompany sales and manages customer support. This includes identifying and pursuing new sales opportunities, reviewing RFQs, creating quotations, reviewing invoices and negotiating pricing and terms, as well as communicating delivery commitments to customers.

Participated in budgeting for the organization.

Develop and maintain training programs for sales and customer support personnel.

Represents HEICO at industry and trade associations and shows to promote the organization and the product.

Maintains customer and sales data.

Respond to customer service issues in a timely manner.

Create effective customer service procedures, policies, and standards.

Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.

Implement an effective customer loyalty program.

Maintain accurate records and document all customer service activities and discussions.

Assess service statistics and prepare detailed reports on your findings.

Hire and train future customer service Team Members

Manage the approved budget of the customer service department.

Stay informed on the latest industry techniques and methods.

Creates weekly customer status reports.

Update customer portal with requested information.

Close work order and ship part.

Participate in weekly Production meeting.

Participate in budgeting for the organization