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About the job

To interview and counsel members about first mortgage loans and to take mortgage loan applications. To establish and maintain personal relationship with members, and to guide and follow their mortgage loans from initial application through the loan closing process. To determine applicants' qualifications; providing detailed information about Navy Federal's mortgage and equity loan products; clarify complexities of the mortgage/equity loan process; and evaluate, personalize, and recommend financing alternatives. To build and maintain referral relationships with realtors, builders, and other centers of influence.

Ability to work effectively and efficiently with automated systems

Familiarity with accounting, credit, and/or lending principles and techniques

Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution

Exposure to lending application and approval process

Familiarity with mortgage lending concepts and principles

Familiarity with banking/financial industry standards and practices

Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks

Effective database and presentation software skills

Effective skill performing mathematical calculations and working accurately with numbers

Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty

Effective skill in comprehending, analyzing, applying and communicating complex written legal documents

Effective skill speaking and/or presenting in front of groups in a professional setting

Effective word processing and spreadsheet software skills

Ability to work effectively and efficiently with automated systems

Familiarity with accounting, credit, and/or lending principles and techniques

Experience in member/customer service preferably in a related field/industry, such as realty, insurance, retail banking or financial institution

Exposure to lending application and approval process

Familiarity with mortgage lending concepts and principles

Familiarity with banking/financial industry standards and practices

Incumbent will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks

Effective database and presentation software skills

Effective skill performing mathematical calculations and working accurately with numbers

Effective skill in actively guiding members through interactions to reduce member effort and enhance member loyalty

Effective skill in comprehending, analyzing, applying and communicating complex written legal documents

Effective skill speaking and/or presenting in front of groups in a professional setting

Effective word processing and spreadsheet software skills

Desired Qualifications

Working knowledge of Navy Federal Mortgage Production and/or Servicing Systems

Working knowledge of mortgage/equity loan processing, closing and documentation requirements and regulations

Familiarity with mortgage lending requirements, regulations and procedures for VA and conventional loan programs

Additional Information

Hours:

Monday - Friday, 8:00AM - 4:30PM

Location:

4530 South Dale Mabry Highway, Tampa, FL 33611

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

FORTUNE 100 Best Companies to Work For® 2025

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Computerworld® Best Places to Work in IT

Newsweek Most Loved Workplaces

2025 PEOPLE® Companies That Care

Newsweek Most Trustworthy Companies in America

Military Times 2025 Best for Vets Employers

Best Companies for Latinos to Work for 2025

Forbes® 2025 America’s Best Large Employers

Forbes® 2025 America's Best Employers for New Grads

Forbes® 2025 America's Best Employers for Tech Workers

2025 RippleMatch Campus Forward Award Winner for Overall Excellence

Military.com Top Military Spouse Employers 2025

2025 Handshake Early Talent Award

From Fortune . ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.