Manager INFOR ERP Services - Infor ERP Services

Summary:

The Manager of Infor Services is responsible for overseeing the performance and operational success of Infor Services across the enterprise. This role leads a team that supports system optimization, end-user enablement, and the deployment of new functionality. The manager supports integrating Infor systems during new hospital acquisitions and managing go-live activities to ensure smooth transitions and alignment with enterprise standards.

Responsibilities:

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.

Ensure Infor applications meet business requirements and deliver reliable, consistent functionality by overseeing system performance, issue resolution, monitoring, and continuous improvement efforts.

Evaluate and optimize Infor solutions to enhance system utilization, efficiency, and business value across the enterprise.

Establish and maintain best practices, process standardization, and alignment with enterprise architecture, compliance requirements, and system standards for all Infor-related processes and integrations.

Assess and oversee upgrades, enhancements, and new system integrations to ensure compatibility, performance, and adherence to organizational standards.

Provide recommendations to leadership on process improvements, new system capabilities, and optimization strategies that support organizational goals.

Lead testing and validation activities by collaborating with analysts, technical teams, and business stakeholders; coordinate user acceptance testing (UAT), rollout planning, and feedback sessions for new or enhanced functionality.

Support hospital acquisitions and Infor Supply Chain go-lives, ensuring proper configuration, data readiness, system integration, and end-user readiness.

Lead, mentor, and support the Infor Services team, including workload prioritization, resource planning, coaching, performance evaluations, and partnership with HR on corrective actions as needed.

Assist with the development and delivery of training programs, end-user documentation, and support resources to improve system adoption and proficiency.

Work effectively with technology teams, business stakeholders, leadership, end users, and external partners to ensure coordinated delivery of Infor Services.

Make independent decisions regarding system configuration, deployment strategies, prioritization of enhancements, and issue resolution.

Perform other related duties as assigned.

Requirements:

Bachelor’s degree in a related field or equivalent years of direct experience required

Proficient with Microsoft Excel, Word, PowerPoint, and familiarity with BI tools such as Power BI

Strong written and verbal communication skills, including presentation skills required

Experience

2 years of management experience required

Education/Skills

6 years of technical experience required

Experience with ERP System support and maintenance required (Infor FSM preferred)

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time