Among computer user support specialists, AI is already used for a large share of the tasks. Measured exposure for computer user support specialists: 47% (high).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

About Ropes & Gray

Ropes & Gray is a preeminent global law firm. The firm has been ranked in the top three on The American Lawyer's prestigious A-List for eight consecutive years and #1 on Law.com's UK A-List twice in the past three years - rankings that honor the "best of the best" law firms. The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, Milan, New York, Paris, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring. Ropes & Gray is an equal opportunity employer.

Overview

The Senior Desktop Engineer is responsible for managing and supporting desktop systems and infrastructure within the firm. This role requires a strong technical background and expertise in desktop operating systems, software deployment, system administration and advanced troubleshooting. The Senior Desktop Engineer will collaborate with various stakeholders to ensure the stability, security, and optimal performance of desktop systems, while also providing technical guidance and support to end-users.

Responsibilities

Manage modern endpoint lifecycle including provisioning, enrollment, compliance, updates, and retirement

Configure and support modern endpoint technologies

Administer Microsoft 365 applications and endpoint policies

Deploy software, security updates, and configuration baselines using cloud and on-premises management platforms

Develop and maintain PowerShell scripts to automate endpoint administration and reporting

Implement and manage Group Policy, Intune Configuration Profiles, and Security Baselines

Monitor endpoint health, compliance, and performance using Microsoft Endpoint Analytics and other reporting tools

Troubleshoot complex desktop, application, and endpoint management issues across physical and virtual devices

Deploy, configure, and troubleshoot desktop hardware and peripherals

Provide Tier 3 technical support for workstation, operating system, and endpoint-related incidents

Collaborate with internal teams to develop and enforce desktop security measures and policies

Troubleshoot and resolve complex technical issues related to desktop systems, software, and hardware

Stay up-to-date with emerging technologies and industry trends in desktop engineering, recommending innovative solutions to improve desktop systems and user experience

Develop and maintain documentation, including standard operating procedures and knowledge base articles, for desktop engineering processes and solutions

Collaborate with vendors and external partners to evaluate and implement new desktop technologies and solutions

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field

Minimum of 5 years of experience in desktop engineering, system administration, or a related role

Strong knowledge of desktop operating systems, software deployment, and system administration

Proficiency in troubleshooting and resolving technical issues related to desktop systems

Experience with system performance analysis and optimization

Strong analytical and problem-solving skills

Excellent communication and interpersonal skills, with the ability to interact professionally with individuals at all levels

Ability to work independently and as part of a team in a fast-paced environment

Compensation and Total Rewards Package

Ropes & Gray is proud to offer a comprehensive Total Rewards package to our business support team members. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is listed below and represents our good faith and reasonable estimate of the starting salary range at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.

Boston: $134,700 - $205,450

New York: $145,800 - $222,350

Working Conditions

This position requires hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development and effective collaboration with colleagues and management.