The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. OnBrand – American Express’ In-House Creative agency – sits within GABM. Our ambition is to “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business, powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.

Role:

The Branded Environments team is responsible for setting the vision for how the American Express brand is expressed in physical spaces and 3D applications, drawing upon the brand’s visual identity and strategic principles, and ultimately building brand value. The team manages branding and design from concept through construction, ensuring the design intent and desired brand experience remain intact.

The Sr. Manager – Branded Environments will be responsible for leading the design strategy and development of Card Member facing physical spaces, primarily in airports and travel-related segments. They will work in tandem with an existing team of managers leading branded environments projects across the globe.

Collaborate with internal American Express teams and external agencies to optimize our Card Member spaces, leveraging design as a catalyst to continuously bring the brand to life in new and memorable ways

Manage the environmental brand direction and design oversight for all stages of design throughout: Existing space audit

Conceptual design

Design development

Drawing reviews and submittals

Construction / fabrication

Post-construction and punch

Liaise with interior design agency and architect partners as they interpret and execute on our design vision – creative briefing, defining project asks, providing design direction, creating requests for proposals, and leading status updates

Support internal American Express business units (product, operations, and real estate) with design status updates, planning exercises, and timely deliverables

Participate in all team meetings, reviews, phone calls, and communication between project teams

7-10 years of experience in commercial interior design, branded environmental design, or similar discipline

Passionate, curious, and knowledgeable about great branded hospitality environments and experiences

Strong sense of design principles and understanding of permanent physical space design with a brand lens

Ability to craft and communicate a purposeful design narrative that drives feedback and the decision-making process

Familiarity with space planning, floorplans, furniture planning, and adjacencies

Understanding of production and construction processes, including documentation, timelines, budgeting, and terminology

Ability to read and interpret interior / architectural design drawings, construction drawings, and technical documentation

General knowledge of furniture and material specifications

Understanding of cost analyses, risks, tradeoffs, and prioritization

Ability to clearly communicate design solutions both verbally and visually to influence stakeholders with varying degrees of subject matter expertise

Ability to manage multiple projects in various phases simultaneously, meeting budget and timeline expectation

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.