AI use among claims adjusters, examiners, and investigators is little observed so far. Measured exposure for claims adjusters, examiners, and investigators: 8% (little observed).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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Litigation

About the job

Shape what comes next! This is a senior individual-contributor role for a seasoned claims professional to work in Commercial Casualty and Environmental Liability claims. You will own your files from first notice of loss through resolution, with ability to determine coverage, set reserves, direct litigation, and negotiate settlements. As a recognized subject matter expert, your judgment will shape outcomes and influence how we approach emerging environmental exposures. What You Bring 10+ years handling complex commercial casualty or environmental liability claims, including litigated matters Deep knowledge of coverage analysis and environmental liability (e.g., pollution legal liability, CERCLA, remediation, third-party BI/PD) Proven negotiation record on high-exposure claims Experience directing defense and coverage counsel Strong communication skills and the credibility to advise senior leaders CPCU, AIC, ARM, or JD a plus; adjuster licensing as required Experience with Superfund/CERCLA, remediation oversight, or environmental site claims Background in law, environmental science, engineering, or a related field, or a professional designation (e.g., CPCU, AIC) Experience handling construction defect, toxic tort, or other complex specialty lines Manage high-severity environmental and commercial casualty claims end to end, including coverage determination, liability analysis, reserving, negotiation, and payment. Analyze policy language, exclusions, and environmental liability provisions to take well-supported positions on complex, often novel coverage issues. Build resolution strategies, including discovery plans, reserve recommendations, and settlement approach. Assemble and direct the right team for each matter, including defense and coverage counsel, environmental consultants, Home Office Legal, and Home Office Claims. Manage outside counsel performance and billing. Partner with Underwriting, Reinsurance, and other business units. Mentor claims staff and advise Claims Management on legislative, court, and market developments affecting claims practices. Safeguard the integrity of claim payments and the confidentiality of claim files.